Do you need a place for your employees or customers to report incidents and ask for help? Deliver the best service possible with the only agile service desk which adapts to your needs!

Get to know Jira Service Desk

 in 2 minutes

Be the #1 Service Support

Make your work easier and fix incidents faster

Do you use Jira Software? Perfect! Link it with your IT tickets from Jira Service Desk. They will appear in your developer's backlog and your teams can deal with incidents together.

With great functions of Jira Service Desk, all requests will be organized, prioritized, and repetitive tasks even automated.

Help in various ways

"Oops, something went wrong!" What now? Your employees or customers can easily reach out for help. They can send an email or submit a request, and wait for assistance. They can also choose a self-service and find an answer in your automated knowledge base. Just add Confluence to your Jira Service Desk!

Organize and speed up your processes

Use a service desk for all teams

Have an overview what colleagues do 

Track and prioritize requests 

Automate repetitive tasks

Use preconfigured templates and built-in support

 Knowledge base recommends service

On Point solution

for your team

At On Point, we strive to live up to our name in everything we do. Our developers exploit Atlassian and use its various functionalities to bring out its full potential to benefit the needs of our clients. 

We are the first and only one Atlassian Solution Partner in Malta.  

Wish an integration with...

Jira Software

Atlassian tool


Atlassian tool

Asset management tools

Contact our specialist

+356 7987 0406