AI, ITSM & Adoption: Building Human-Centered IT Experiences for African Organizations
Thu, 23 Jul
|Webinar
Join Africa's most forward-thinking IT and digital transformation leaders for a candid conversation on what it really takes to make ITSM and AI adoption stick
Time & Location
23 Jul 2026, 12:00
Webinar
Agenda
The Problem We're Addressing
African organizations are investing heavily in IT service management and AI transformation. Yet adoption remains stubbornly low. Processes get deployed. Tools go live. And people quietly work around them.
Why?
Because most ITSM and AI frameworks were designed for a different context and rolled out without the most critical ingredient: the human element.
This webinar changes that conversation.
Who Should Attend
This session is designed for senior professionals driving IT and business transformation across African enterprises.
You'll benefit most if you are a:
CIO or IT Director
Digital Transformation Lead
ITSM or Service Delivery Manager
Enterprise Architect
HR or Employee Experience Leader
Innovation or Change Management Professional
If your work sits at the intersection of people, technology, and organizational change — this conversation is for you.