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Recent Articles
Essential Features for Accountants in Microsoft Dynamics 365 Business Central
Managing finances in today's complex business environment requires more than basic bookkeeping. Microsoft Business Central  delivers a...
Why West African Businesses Should Switch from Sage 300 ERP to Microsoft Dynamics 365 Business Central
The business landscape in West Africa is rapidly evolving. Companies across Nigeria, Ghana, Senegal, and the broader region are...
5 Essential Business Central Automations Every Maltese Company Should Implement
Malta's position as a leading European business hub brings unique operational opportunities and challenges that smart automation can...
Atlassian
How Proactive IT Transforms Business Value
The IT Service Management (ITSM) sector is experiencing significant growth, projected to rise from $12.84 billion in 2025 to $27.81...
Integrating Jira and Confluence for Enhanced Project Management
Effective project management and knowledge sharing are crucial for organizational success. While Jira excels at issue tracking and agile...
Why Jira is the Catalyst for Scaling Scrum in West Africa’s Dynamic Business Landscape
There are two types of people talking about applying agile methodologies like Scrum in West Africa’s rapidly evolving business scene....
Essential ITSM Metrics for Operational Efficiency and Customer Satisfaction
The role of IT service management (ITSM) is pivotal in ensuring operational efficiency , customer satisfaction, and overall business...
Best Practices for Crafting an Effective Service Level Agreement (SLA)
A Service Level Agreement (SLA)  is a cornerstone of effective service management that defines expectations and commitments  between a...
AI Chatbots for ITSM: Improving Efficiency and First-Line Support
In 2019, a major telecom provider found itself in crisis. Customers were calling in droves—over 500,000 service requests flooded their...
Finance
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