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Recent Articles
Transforming West African Hybrid Work: The Role of Microsoft Business Central
Hybrid work—splitting time between home and office—is here to stay in the Middle East and Africa (MEA). Microsoft’s Work Trend Index...
Why Jira is the Catalyst for Scaling Scrum in West Africa’s Dynamic Business Landscape
There are two types of people talking about applying agile methodologies like Scrum in West Africa’s rapidly evolving business scene....
Essential ITSM Metrics for Operational Efficiency and Customer Satisfaction
The role of IT service management (ITSM) is pivotal in ensuring operational efficiency , customer satisfaction, and overall business...
Atlassian
Why Jira is the Catalyst for Scaling Scrum in West Africa’s Dynamic Business Landscape
There are two types of people talking about applying agile methodologies like Scrum in West Africa’s rapidly evolving business scene....
Essential ITSM Metrics for Operational Efficiency and Customer Satisfaction
The role of IT service management (ITSM) is pivotal in ensuring operational efficiency , customer satisfaction, and overall business...
Best Practices for Crafting an Effective Service Level Agreement (SLA)
A Service Level Agreement (SLA)  is a cornerstone of effective service management that defines expectations and commitments  between a...
AI Chatbots for ITSM: Improving Efficiency and First-Line Support
In 2019, a major telecom provider found itself in crisis. Customers were calling in droves—over 500,000 service requests flooded their...
Upgrading ITSM Systems: A Zero-Downtime Approach
outdated IT Service Management (ITSM) systems can be a major roadblock to success. Legacy tools can lead to sluggish response times,...
The Role of ITSM in Modernizing Cross-Departmental Onboarding
The modernization of onboarding processes through IT Service Management (ITSM) has emerged as a critical strategy for organizations...
Finance
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