Wed, 23 Jun|
Refined: The Secret to Customising your Jira Service Management Portal
Learn how to enhance user experience through Jira as experts in the field walk you through the process highlighting best practices and benefits.
Time & Location
23 Jun 2021, 14:00 – 15:00 GMT+2
Jira is increasingly being used to manage cross-departmental requests. Throughout this webinar, experts in the field will walk you through the benefits and process of customising and uplifting the platform to improve user experience. Genevieve Blanch, Partner Manager at Refined, will help explain how to:
- Create a custom domain for easy access
- Theme your service desks to customize the layout according to departments to enhance user experience such as through the use of brand colours, page layouts, and navigation.
- Anticipate user needs and searches by first grasping an understanding of the content users are searching for. Help customers help themselves through results suggestions across spaces, recommended links for familiar search queries and surfacing common request.
- Make the most-accessed content easy to find by setting up quick links, status announcements and popular knowledge base articles.
- Personalize the service desk or help centre for your users to help them use it effectively by presenting relevant content.
This webinar is organised by OnPoint in collaboration with Refined. For more information reach out and contact us on https://www.onpointserv.com/contact-us