Provide service and support without the cost and complexity of traditional ITSM solutions.
Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.
Simply powerful, modern, affordable, collaborative ITSM Software for you company
Make processes visible, deliver fast
A user-friendly portal for your company and clients to collect tickets on anything. Streamline the way of work with Jira and deliver better and faster.
A Help Desk that lets you shape your processes to match the way you work
Easily adapt your service management processes to match the way your customer service team works. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.
Get easily configurable queues that agents can use to prioritize, triage, and assign incoming requests of your Help Desk.
Measure customer satisfaction to help you better understand your customers and improve service levels. Jira Service Desk provides a simple, built-in mechanism to collect customer feedback.
Service Level Agreements (SLAs)
Set as many SLA rules as necessary to keep track of deadlines or request types based on the time elapsed. Easily handle priority-based demands, and use automatic escalation guidelines to alert the right team leaders to prevent SLA violations.