Jira Service Management

Provide service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.

Simply powerful, modern, affordable, collaborative ITSM Software for you company

A Help Desk that lets you shape your processes to match the way you work

 

Easily adapt your service management processes to match the way your customer service team works. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.

Service Level Agreements (SLAs)

 

Set as many SLA rules as necessary to keep track of deadlines or request types based on the time elapsed. Easily handle priority-based demands, and use automatic escalation guidelines to alert the right team leaders to prevent SLA violations.

Agent queues

 

Get easily configurable queues that agents can use to prioritize, triage, and assign incoming requests of your Help Desk.

CSAT reporting

Measure customer satisfaction to help you better understand your customers and improve service levels. Jira Service Desk provides a simple, built-in mechanism to collect customer feedback.

Integrate Jira Service Management with apps

An extensive marketplace of 1,000+ trusted applications & integrations ensure Jira Service Desk can be custom tailored to fit any and every use case.

Gmail Jira Project Management

The companies you use, use Jira Service Management

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Key Contacts

Discover all benefits of Jira Service Management 

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ADDRESS

8, 24 Church Street

Zebbug, ZBG2205

Malta

CONTACT

t   +356 2722 0597

m +356 7906 5343

 info@onpointserv.com

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