Agile

74% of leaders say ineffective communication is slowing their teams down. Not lack of talent. Not lack of tools. Communication breakdowns. The irony? Most organizations already have plenty of software. Jira for tracking. Confluence for documentation. Slack for chat. Loom for video. The problem is that these tools don't talk to each other. Information gets trapped in silos. Context gets lost between apps. And people spend more time hunting for answers than actually doing the w

Most JSM knowledge base setups fail because teams don't understand three things: They think they need to buy a Confluence license for every customer who reads an article (they don't, if configured correctly). They write articles the way humans scan them (in prose walls), which breaks Atlassian's AI engines trying to parse the content for Rovo-powered deflection. They build the knowledge base as a static library instead of a living system where agents turn solved tickets into

A customer receives a satisfaction survey, but their ticket is not actually resolved. It has simply moved to a status that looks like Done This is not an edge case. It is the default behavior in Jira Service Management (JSM). Here is why it happens, and the setting that can prevent it. The default behavior many teams miss By default, JSM sends a CSAT survey when a ticket moves into the Done status category. It does this even when the Resolution field is empty. That distinctio

Release notes that tell the truth A fix can travel through more than one release without being new more than once. That small distinction is where a lot of release-note confusion begins. The short version: use Fix Version for releases where the change is actually new. Track later carry-forward releases separately, then explain them in a human-written note. The scenario Imagine a bug is fixed on Tuesday. It needs to ship today in hotfix 4.2.1, and the same branch change will a

Most "what's new at Atlassian" roundups this year lead with AI, Summarize buttons, drafting assistants, chat search. Useful, and we've covered that ground already. This is the other list: five releases from Jira and Confluence's 2026 Spring and Summer cycles that change how a service desk or IT ops team actually works day to day, verified against Atlassian's own release notes, not marketing copy. 1. Formula fields in Jira Part of Jira's Summer 2026 release, formula fields let

Hosting, not selling. onpoint with our Atlassian colleagues and guests in Lagos — the people who build the product, in the same room as the people who have to run it. There is a version of being a technology partner that involves reselling licences and answering support tickets. It is a perfectly respectable business. It is not the business we are in. Over the past two years, onpoint has hosted members of the Atlassian team here in Lagos — Lesley Masibi and Stanley — not for

Release notes that tell the truth A fix can travel through more than one release without being new more than once. That small distinction is where a lot of release-note confusion begins. The short version: use Fix Version for releases where the change is actually new. Track later carry-forward releases separately, then explain them in a human-written note. The scenario Imagine a bug is fixed on Tuesday. It needs to ship today in hotfix 4.2.1, and the same branch change will a

Atlassian’s Team ’26, held on May 6, 2026 in Anaheim, was not the usual product demo. Atlassian pushed Rovo from assistant to agentic executor and opened the Teamwork Graph as the company’s context engine, Rovo and Teamwork Graph are now the centerpieces of an AI‑native pitch that Atlassian says already spans 150 billion connections and is in open beta for developer tooling. Atlassian’s play: agents plus context Atlassian’s CEO Mike Cannon‑Brookes framed Team ’26 as the momen

Three years after ChatGPT entered the mainstream, AI has moved from experimental curiosity to workplace essential. However, it is becoming clearer that the organisations seeing real returns aren't the ones with the biggest AI budgets. They're the ones that figured out how to make humans and AI work together. According to the latest Harvard Business Review survey of 100+ C-level executives, 99% now prioritize AI investments. Yet 93% of those same leaders cite human and cultura

You have until January 1, 2027. That's the deadline in CBN circular PSS/DIR/PUB/CIR/001/004, issued June 15, 2026 and signed by Rakiya O. Yusuf, Director of the Payments System Supervision Department. Every bank, fintech, mobile money operator, and payment service provider in Nigeria now has to store and manage payment transaction data domestically. Do the math. That's 6 and a half months. There's a second clock running too. A market-structure rule capping share at 25% in car

Every default Jira bug workflow looks fine in the demo. Open, In Progress, Done. Three statuses, clean board, everyone nods. Then week 6 hits. You've got 80 open bugs, half of them stuck in "In Progress" for reasons no one can explain, three duplicates of the same login crash, and a customer-reported bug from your service desk that somehow never made it to the dev team's board at all. This is the setup that does. Statuses, fields, the severity/priority split almost everyone g

A team builds their first Jira Service Management project. Six months in, they've got 40 custom fields, three of them named some variation of "Status," and a workflow with 14 statuses because someone kept adding a new one every time a ticket didn't fit the existing options. Both problems come from the same root mistake: not knowing which one, status or custom field, was supposed to hold which piece of information in the first place. This is the decision matrix that settles it

You paste a plain URL into a Jira comment. A few seconds later, it's a card, with a title, a thumbnail, metadata you didn't ask for. Someone on your team pastes the same kind of link and gets a totally different result. A third teammate can't see the preview at all, just a broken "you don't have access to this link" message on a page they can definitely open. None of that is random. Smart Links behave differently depending on settings you probably haven't touched, permissions

Search "Jira components vs labels vs epics" and you'll find the same question asked on Atlassian's own community forum, on Reddit-style tool forums, three separate times in 2026 alone. No one's given it a single, definitive answer. Every response is someone's partial understanding, corrected halfway by someone else in the replies. Here's the actual answer, in one place: what each one is structurally built to do, where they overlap, and the one mistake with epics that even exp

Choosing a project management tool is one of the highest-leverage decisions you'll make for your team. Get it wrong, and you're spending months wrestling with clunky workflows. Get it right, and your team moves faster, collaborates better, and ships more. But the market is crowded. Jira dominates enterprise software teams. Trello is the go-to for visual, lightweight project tracking. Azure DevOps is the integrated choice if you're already in the Microsoft ecosystem. This guid