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AI, ITSM & Adoption: Building Human-Centered IT Experiences for African Organizations
Join Africa's most forward-thinking IT and digital transformation leaders for a candid conversation on what it really takes to make ITSM and AI adoption stick.
Date:
23rd July 2026
Live on Streamyard
Time:
12:00 PM WAT
THE PROBLEM WE'RE ADDRESSING
Tools go live. Processes get deployed. And people quietly work around them.
African organizations are investing heavily in IT service management and AI transformation. Yet adoption remains stubbornly low.
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Why? Because most ITSM and AI frameworks were designed for a different context — and rolled out without the most critical ingredient: the human element.
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This webinar changes that conversation.
THE PROBLEM WE'RE ADDRESSING
Built for senior professionals driving IT and business transformation across African enterprises.
You'll benefit most if you are a:
LEADERSHIP
CIO or IT Director
DELIVERY
ITSM or Service Delivery Manager
STRATEGY
Digital Transformation Lead
ARCHITECTURE
Enterprise Architect
PEOPLE
HR or Employee Experience Leader
CHANGE
Innovation or Change Management Profession
If your work sits at the intersection of people, technology, and organizational change — this conversation is for you.
MEET THE SPEAKERS
Creator of the Humanizing IT™ methodology and one of the world's leading voices on people-centered IT transformation.
Katrina brings a decade of experience helping global organizations close the gap between IT capability and human adoption.
Katrina
Macdermid
Co-Founder
-HIT Global
Samuel leads Onpoint's ITSM practice across Africa, working directly with enterprise clients navigating complex digital transformation journeys.
As the continent's Humanizing IT™ partner, he brings deep regional insight to every conversation.
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ITSM Solutions Architect
- Onpoint Africa
Samuel
Desu
Three perspectives: Methodology, regional practice, and lived enterprise experience.
A practitioner at the forefront of digital transformation in African financial services.
Vivian brings the lived experience of implementing technology initiatives across a pan-African enterprise — and the hard-won lessons that come with it.
Head of ITSM & CX
- Ecobank
Vivian
ABOUT THE ORGANIZERS
Brought to you by the team that built the methodology — and the partner running it across Africa.
Onpoint
OFFICIAL HUMANIZING IT PARTNER FOR AFRICA
HIT Global
HOME OF THE HUMANIZING IT METHODOLOGY
Onpoint is the official Humanizing IT™ partner for Africa, delivering ITSM consulting, digital transformation advisory, and certification programs to enterprise clients across the continent.
A globally recognized, people-first framework for ITSM and digital transformation — redefining how organizations think about technology adoption.
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