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Recent Articles
Choosing the Best ERP Software in Nigeria and Ghana for 2026: A Comprehensive Guide
The business world in Nigeria and Ghana is moving fast. If you're still trying to run your company with a bunch of spreadsheets, manual data entry, and reports that don't talk to each other, you know how frustrating it can be. It's not just slow; it's a recipe for costly mistakes and compliance headaches. This is the exact problem that Enterprise Resource Planning (ERP) software is built to solve. It acts as a central hub for your entire business, streamlining everything from
The Ghost Asset Crisis: A Guide to IT Asset Management in 2026
Up to 25% of IT budgets are wasted on " ghost assets ." These are the laptops, software licenses, and cloud services that are on your books and costing you money, but they are either missing, broken, or unused. This issue, often called the ghost asset crisis, represents a significant financial drain in 2026, exacerbated by remote work and the growth of cloud tools. Traditional tracking methods like spreadsheets are often insufficient. An infographic explaining the Ghost Ass
5 Game‑Changing Atlassian AI Upgrades for 2026 (You’re Probably Not Using Yet)
AI has woven itself into many corners of our digital lives. It's no longer a futuristic buzzword; it is part of the toolkit. You've probably seen it pop up everywhere, from your email drafts to your project management software. Atlassian , the company behind Jira and Confluence, has been leaning into this with a practical philosophy. They are embedding AI to handle tedious tasks so teams can focus on core responsibilities. This year, they’ve rolled out updates powered by a ne
Atlassian
The Ghost Asset Crisis: A Guide to IT Asset Management in 2026
Up to 25% of IT budgets are wasted on " ghost assets ." These are the laptops, software licenses, and cloud services that are on your books and costing you money, but they are either missing, broken, or unused. This issue, often called the ghost asset crisis, represents a significant financial drain in 2026, exacerbated by remote work and the growth of cloud tools. Traditional tracking methods like spreadsheets are often insufficient. An infographic explaining the Ghost Ass
Strategies for Managing Cloud Downtime in West Africa
Cloud adoption across Nigeria and Ghana has accelerated—driven by fintech, healthtech, and logistics SaaS platforms scaling faster than the surrounding infrastructure. But the faster the growth, the harder the fall. When cloud downtime hits, the process maturity behind the servers flounder. Even with global providers promising 99.9% uptime, regional outages and lagging recovery times persist because the local operational ecosystem isn’t built for immediate response . Escala
Responsible AI in ITSM: Balancing Automation, Trust, and Human Insight
AI adoption in ITSM is inevitable. However, this transformative power comes with a weighty trade-off. Integrating AI into IT Service Management means entrusting mission-critical data and core operational decisions to algorithms. This power brings equally significant responsibility: when algorithms handle sensitive data and make service-critical decisions, governance becomes the foundation for sustainable innovation. A recent PwC Africa AI Survey found that three-quarters of A
What Does Service Request Management (SRM) Mean And How Can It Help You?
The concept of “help desk tickets” is fading away, and more often seen is Service Request Management (SRM) , a discipline, system, and mindset that defines how organisations handle routine employee and customer demands for access, support, services, or information. For C-suite leaders in Africa aiming to leapfrog legacy inefficiencies, SRM is foundational to agility, cost control, and competitive positioning. Onpoint , with its deep industry experience and African footprint,
Understanding Versions in Jira: Importance, Creation, and Best Practices for Effective Project Management
What Are Versions in Jira? In Jira , a version represents a specific stage in a project’s lifecycle — often tied to a product release, sprint milestone, or significant deliverable. Think of it as a label that groups together issues scheduled for completion in a certain release. Using versions helps teams plan, track, and communicate progress across complex projects. For instance, “Version 1.0” might include initial launch tasks, while “Version 2.0” captures upcoming enhance
Understanding Support Tickets: A Guide to Efficient Customer Service Solutions
If you've been on both sides of support tickets for years. As a customer, you've sent countless frustrated messages about broken features, billing issues, and "urgent" problems that needed fixing yesterday. As someone who's managed support teams, you've seen thousands of tickets flow through your systems—some that got resolved in minutes, others that turned into week-long sagas. The difference between a smooth support experience and a nightmare often comes down to understandi
Finance
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