AI has woven itself into many corners of our digital lives. It's no longer a futuristic buzzword; it is part of the toolkit. You've probably seen it pop up everywhere, from your email drafts to your project management software. Atlassian , the company behind Jira and Confluence, has been leaning into this with a practical philosophy. They are embedding AI to handle tedious tasks so teams can focus on core responsibilities. This year, they’ve rolled out updates powered by a ne

Cloud adoption across Nigeria and Ghana has accelerated—driven by fintech, healthtech, and logistics SaaS platforms scaling faster than the surrounding infrastructure. But the faster the growth, the harder the fall. When cloud downtime  hits, the process maturity  behind the servers flounder. Even with global providers promising 99.9% uptime, regional outages and lagging recovery times persist because the local operational ecosystem isn’t built for immediate response . Escala

AI adoption in ITSM is inevitable. However, this transformative power comes with a weighty trade-off. Integrating AI into IT Service Management means entrusting mission-critical data and core operational decisions to algorithms. This power brings equally significant responsibility: when algorithms handle sensitive data and make service-critical decisions, governance becomes the foundation for sustainable innovation. A recent PwC Africa AI Survey found that three-quarters of A