Balance Sheet Report in PowerBI
Investopedia defined Financial statements as written records that convey a company’s business activities and financial performance. Last...
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Strategies for Managing Cloud Downtime in West Africa
Cloud adoption across Nigeria and Ghana has accelerated—driven by fintech, healthtech, and logistics SaaS platforms scaling faster than the surrounding infrastructure. But the faster the growth, the harder the fall. When cloud downtime hits, the process maturity behind the servers flounder. Even with global providers promising 99.9% uptime, regional outages and lagging recovery times persist because the local operational ecosystem isn’t built for immediate response . Escala
Responsible AI in ITSM: Balancing Automation, Trust, and Human Insight
AI adoption in ITSM is inevitable. However, this transformative power comes with a weighty trade-off. Integrating AI into IT Service Management means entrusting mission-critical data and core operational decisions to algorithms. This power brings equally significant responsibility: when algorithms handle sensitive data and make service-critical decisions, governance becomes the foundation for sustainable innovation. A recent PwC Africa AI Survey found that three-quarters of A
What Does Service Request Management (SRM) Mean And How Can It Help You?
The concept of “help desk tickets” is fading away, and more often seen is Service Request Management (SRM) , a discipline, system, and mindset that defines how organisations handle routine employee and customer demands for access, support, services, or information. For C-suite leaders in Africa aiming to leapfrog legacy inefficiencies, SRM is foundational to agility, cost control, and competitive positioning. Onpoint , with its deep industry experience and African footprint,
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Strategies for Managing Cloud Downtime in West Africa
Cloud adoption across Nigeria and Ghana has accelerated—driven by fintech, healthtech, and logistics SaaS platforms scaling faster than the surrounding infrastructure. But the faster the growth, the harder the fall. When cloud downtime hits, the process maturity behind the servers flounder. Even with global providers promising 99.9% uptime, regional outages and lagging recovery times persist because the local operational ecosystem isn’t built for immediate response . Escala
Responsible AI in ITSM: Balancing Automation, Trust, and Human Insight
AI adoption in ITSM is inevitable. However, this transformative power comes with a weighty trade-off. Integrating AI into IT Service Management means entrusting mission-critical data and core operational decisions to algorithms. This power brings equally significant responsibility: when algorithms handle sensitive data and make service-critical decisions, governance becomes the foundation for sustainable innovation. A recent PwC Africa AI Survey found that three-quarters of A
What Does Service Request Management (SRM) Mean And How Can It Help You?
The concept of “help desk tickets” is fading away, and more often seen is Service Request Management (SRM) , a discipline, system, and mindset that defines how organisations handle routine employee and customer demands for access, support, services, or information. For C-suite leaders in Africa aiming to leapfrog legacy inefficiencies, SRM is foundational to agility, cost control, and competitive positioning. Onpoint , with its deep industry experience and African footprint,
Understanding Versions in Jira: Importance, Creation, and Best Practices for Effective Project Management
What Are Versions in Jira? In Jira , a version represents a specific stage in a project’s lifecycle — often tied to a product release, sprint milestone, or significant deliverable. Think of it as a label that groups together issues scheduled for completion in a certain release. Using versions helps teams plan, track, and communicate progress across complex projects. For instance, “Version 1.0” might include initial launch tasks, while “Version 2.0” captures upcoming enhance
Understanding Support Tickets: A Guide to Efficient Customer Service Solutions
If you've been on both sides of support tickets for years. As a customer, you've sent countless frustrated messages about broken features, billing issues, and "urgent" problems that needed fixing yesterday. As someone who's managed support teams, you've seen thousands of tickets flow through your systems—some that got resolved in minutes, others that turned into week-long sagas. The difference between a smooth support experience and a nightmare often comes down to understandi
Effective Bug Management in Jira for Development Teams
Managing software bugs effectively can make or break your development timeline. When your team discovers a critical issue just days before a product launch, or when customer complaints start flooding in about a recurring problem, having a solid bug management process becomes essential. Jira tracking bugs systematically transforms chaotic problem-solving into organized, trackable workflows that keep your development team focused and productive. Understanding Bug Management in
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