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onpoint Ltd is a business software company situated in Malta, Czechia, Nigeria and Ghana. Partners with giant tech companies namely Microsoft, Atlassian and Jet Global. We provide and support software solutions specialising in Microsoft Dynamics 365 Business Central ERP, Jira Software and Jet Reports. Software to supercharge your business Leverage on the latest software solutions and boost productivity, revenue and performance. Get started SOFTWARE Enhance your business with innovative software solutions Finance Financial and ERP Software should be the backbone of your company. Discover Microsoft Dynamics 365 Business Central, a centralised solution to manage finance, inventory, sales, marketing and more. _ Learn more → Reporting Reporting and BI software gives users a better, simpler, and faster way to create reports and business queries using one of the most popular tools, Microsoft Excel, and the data from your business software. _ Learn more → Atlassian Through Atlassian solutions, we believe that enterprises can manage their company processes and departments better and more efficiently. This leads to better teamwork and collaboration when working on job tasks. _ Learn more → CASE STUDIES Take a look around our recent projects and how we have helped businesses with their software See all case studies Microsoft Dynamics 365 Business Central was a natural choice for our business RAICO SERVICES We offer services to help your business digilatise better Consultation System Analysis, consultation and enhancements Maintenance Systems monitoring , back-ups and security checks Implementations Customised solutions tailored for different companies Support 24/7 support on request, Troubleshooting and Knowledge Bases Integrations We can develop or integrate any tool to your existing company software for a centralised solution to enhance efficiency. Training Basic and Advanced Training and Webinars Partners with tech giants and the best in the digital industry Humanising IT™ Global is now live in Africa. IT has structure. Now it has perspective. Explore globally recognised certifications delivered through onpoint, the official Humanising IT™ training partner in the region. Claim Your Discount Code Use Discount Code to Enjoy $245 discount COMING SOON On Point Academy COMING SOON start onpoint ARTICLES Read about the latest insights and updates AI in ITSM: From Chatbots to Agentic Systems — The 2026 Complete Guide ITSM Wait! What? You are still on NAVISION? Finance Battle Of The Giants : Jira vs Trello Atlassian OUR CLIENTS Trusted by industry-leading entities "There are no unmet promises and the process is very transparent with On Point's Business Central implementation and support." RAICO "We have found On Point to be an excellent partner in building and maintaining our Jira environment, all work is done on time and they continuously guide us very professionally on what we require" H&P "Thanks to On Point and Alessandro Vella we managed to get our Jira board up and running in no-time. If you're looking for a company to translate your workflow needs into an easy-to-use Jira board, look no further than On Point!" Betting.com 1 2 1 ... 1 2 ... 2 Upcoming Events AI, ITSM & Adoption: Building Human-Centered IT Experiences for African Organizations Thu, 23 Jul Webinar More info Register Turn Financial Data Into Answers Thu, 20 Aug Streamyard More info Register Where is your team on its ITSM Journey? Find Out Take a Break Listen to music synced to your work modes.

Regardless of the industry or size, we offer software that assists businesses in achieving their goals, setting new heights for growth in their sector. Case Studies Regardless of the industry or size, we offer software that assists businesses in achieving their goals, setting new heights for growth in their sector. Banking Industry An interview with a financial analyst about the benefits and uses of Jira within the banking industry. RAICO A case study about the implementation of Microsoft Business Central, a Cloud Accounting / ERP software solution. Bluewindow A case study about the implementation of Continia a document management tool that streamlines and automates the tedious process of documentation in Business Central. MTN An interview about the benefits and use of Jira within MTN in Ghana.

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Hosting, not selling. onpoint with our Atlassian colleagues and guests in Lagos — the people who build the product, in the same room as the people who have to run it. There is a version of being a technology partner that involves reselling licences and answering support tickets. It is a perfectly respectable business. It is not the business we are in. Over the past two years, onpoint has hosted members of the Atlassian team here in Lagos — Lesley Masibi and Stanley — not for a sales tour, but for something we think matters considerably more: putting the people who build the product in the same room as the people who have to run it, in this market, under these conditions. We are an Atlassian Gold Partner. What that badge means to us in practice is an obligation. Our job is to consolidate the ideas, the innovation and the knowledge flowing through the global Atlassian ecosystem, and deliver the accumulated value of all of it to our clients here. Not a diluted version. The whole thing. 01 — The room The boardroom at Black Diamond Hotel The first time we hosted Atlassian, we convened an ITSM boardroom session at Black Diamond Hotel, Lagos — a deliberately small room filled with ITSM leaders and CIOs from across Nigerian industry. We didn't run a product demo. We ran a conversation about unified service experience, and the questions underneath it that every organisation in that room was already wrestling with: How do you actually maximise revenue when your service processes are fragmented across five systems that don't speak? Where is the real cost hiding — and how much of it is being spent on manual reconciliation, repeat incidents, and work that falls between teams? And how do you deliver a genuinely great experience to both audiences at once: the customers you serve, and the staff you expect to serve them? That last one generated the most honest discussion of the day. Most organisations have invested seriously in customer experience while quietly tolerating an internal experience that frustrates their best people. Unifying service across the enterprise — IT, HR, facilities, finance, legal — is how that gap closes. It is also, not coincidentally, where the cost savings and the revenue protection live. What made the session valuable wasn't the agenda. It was the candour. When CIOs are in a room with peers facing the same constraints, the conversation stops being aspirational and gets specific very quickly. And it kept getting specific about one thing in particular. “We went in to talk about unified service experience.We came out talking about data.” The finding nobody put on the agenda 02 — The finding The theme nobody scheduled: analytics It surfaced early and it would not go away. Every CIO in that room, from a different industry with a different estate, circled back to the same frustration: they could not get the reports they needed out of the systems they already owned. Not exotic reports. Fundamental ones. Reporting that crosses team boundaries Most organisations can tell you how one team performed. Very few can tell you how work moved between teams — where it queued, where it was handed off, where it silently died. That is precisely where the delay and the cost accumulate, and it was the view nobody had. Cycle time for development teams Engineering leaders were being asked to justify capacity, forecast delivery and defend investment largely on instinct. How long does work take from commit to production? Where does it stall? Without cycle time data, that conversation with the board is an argument, not an analysis. Trustworthy data underneath both This was the real anxiety. Several CIOs described spending more effort validating a number than acting on it. When leadership doesn't trust the report, the report doesn't get used — and the organisation reverts to deciding by seniority and memory. What struck us is that almost none of this was a licensing gap. The capability was largely sitting in platforms these organisations had already bought. What was missing was the modelling, the configuration and the know-how to turn raw activity into a decision-grade view. That is a solvable problem — and hearing the same version of it from CIO after CIO told us it was ours to solve. Not a slide deck. Working sessions on live Atlassian capability — Confluence, Jira Service Management and Rovo — shown against the kind of connected project context most estates are still missing. 03 — The follow-through Then we left the boardroom An event is easy. Follow-through is the hard part, and it's the part we care about. Across both visits, we took our Atlassian colleagues out to our clients — into their offices, in front of their teams, listening to their actual environments rather than a summarised version. Global product perspective, applied directly to a Nigerian organisation's real constraints, in the room, on the day. We also ran a partner strategy session focused squarely on one question: what do our clients need from us that they aren't getting yet? Analytics was one answer. The second came down to money. On site, not on a call. Client visits across both trips — global product perspective applied directly to a Nigerian organisation's real estate and real constraints. 04 — The delivery From conversation to capability We moved analytics from a discussion topic into delivered work. We ran training — bringing client teams up to the level where they could build, interpret and trust their own reporting, rather than depending on a partner every time the question changed. We would rather make a client self-sufficient than make them reliant on us. It's the more durable relationship, and it's the honest one. And we went deeper with one of our leading enterprise clients, working alongside their teams to get real value out of their analytics: visibility across team boundaries, meaningful cycle time measurement for their development groups, and reporting their leadership could carry into a decision-making forum without a footnote of caveats. The shift there wasn't really technical. It was cultural. When the data becomes reliable, the meetings change — debates about whose recollection is correct get replaced by conversations about what the numbers show and what to do next. Decisions get faster because the argument phase gets shorter. That is what analytics is genuinely for. Not dashboards for their own sake. Better decisions, made sooner, with more confidence behind them. 05 — The commitment Paying for licences in Naira One of the clearest things we heard — from clients and prospects alike — was that foreign-currency licensing was a genuine barrier. Not a preference issue. A structural one, affecting budgeting, procurement cycles and forecasting for local firms. So we changed it. onpoint accepts Naira payments for Atlassian licences. Procure, budget and plan in the currency you actually earn in. Local organisations can now move without the FX friction that has quietly delayed or shrunk more than a few transformation programmes in this market. We mention this not as a promotion but as evidence of how we work: our clients raised a constraint, we took it into a strategy session with our vendor partner, and we came back with a change to how we do business. 06 — The table And yes — there was a lot of Nigerian food We fed our guests properly. Repeatedly. It would have been rude not to. We're only half joking about why that matters. Something happens over a shared table that does not happen across a video call. The conversations that shaped the Naira decision, and several of the client engagements that followed, started informally — after the formal agenda had closed and people were relaxed enough to say what they actually thought. Partnership that only exists in a contract isn't partnership. Hospitality is not a soft detail here; it's how trust gets built in this market, and we're not going to apologise for being good at it. 07 — The standard What this means if you're evaluating a partner If your organisation is weighing up Atlassian — for ITSM, for enterprise service management, for delivery at scale — the question isn't really which partner can sell you the licence. Several can. The question is which partner brings the global ecosystem to you, listens closely enough to hear what you actually need, and then does something about it: Builds the analytics capability you were missing — cross-team visibility and cycle time you can take to a board. Trains your people to own it — self-sufficiency over dependency. Changes its own commercial model when your constraints demand it. That is the standard we hold ourselves to. Consolidate the ideas. Consolidate the innovation. Consolidate the knowledge. Deliver the cumulative value to the client — and stay accountable for the outcome. We care about our clients' success. Hosting Atlassian in Lagos, twice, was one way of proving it. The analytics work and the Naira decision were the receipts. Ask the CIOs who were in that boardroom. Want to be in the room for the next one? Or you're simply tired of not being able to get a straight cross-team or cycle time report out of the tools you already pay for. Either way — let's have that conversation.

Release notes that tell the truth A fix can travel through more than one release without being new more than once. That small distinction is where a lot of release-note confusion begins. The short version: use Fix Version for releases where the change is actually new. Track later carry-forward releases separately, then explain them in a human-written note. The scenario Imagine a bug is fixed on Tuesday. It needs to ship today in hotfix 4.2.1, and the same branch change will also be present in next month’s planned release, 4.3.0. Release What customers experience How it should read 4.2.1 The fix becomes available. New fix 4.3.0 The fix is already present; no new customer-facing change occurred. Carried forward If both versions are added to Fix Version, Jira’s generated notes will normally list the issue in both releases. Jira is not making a mistake: the field is being used as an association list, while the release note is being read as a timeline. Where the model breaks down Fix Version answers: “Which versions contain the work?” Release notes often need to answer a different question: “In which version did this become available to customers?” Those questions overlap, but they are not interchangeable. Field or convention Good for Not good for Fix Version Finding work associated with a release and generating a first draft. Showing whether a change is newly introduced or merely inherited. Label such as carried-forward Flagging work that appears in a later release without being new there. Replacing release ownership or becoming the only source of release data. Release note copy Explaining impact, timing, and exceptions in plain language. Serving as a substitute for consistent Jira metadata. A practical operating rule Mark the first customer-available release. Put the issue’s primary release in Fix Version. Mark later appearances deliberately. If the fix is also bundled into another version, use a consistent label such as carried-forward and record the destination release if your team needs that detail. Generate, then edit. Use Jira’s release-note generator as a starting point, not as the final editorial pass. Separate new work from inherited work. In the later release, either remove the carried-forward item from the “What’s new” list or place it under a brief “Also included” section. Be careful with labels. A label is a useful signal, not a workflow by itself. Agree on the exact spelling, decide who reviews it, and make the release-note owner responsible for the final customer-facing wording. Suggested release-note layout Section Include Example New Changes first available in this release. “Checkout now retries a failed payment once.” Improved Meaningful changes to an existing capability. “Bulk export now gives a progress indicator.” Fixed Customer-visible defects resolved in this release. “Reports no longer omit records created at midnight.” Also included Earlier fixes bundled into this release but not newly introduced. “Includes the payment retry fix first released in 4.2.1.” A five-minute review before publishing Does every item in “New” become available for the first time in this release? Have carried-forward fixes been removed from the new-work sections? Does each customer-facing item explain impact rather than repeat an internal ticket title? Are version names, dates, and links consistent with Jira? Has someone who understands the customer impact read the final draft? It can be correct to mention the same fix in two releases when the audience needs both timelines—for example, a hotfix note for 4.2.1 and a consolidated 4.3.0 maintenance summary. The wording should make the relationship explicit. Do not present the second appearance as a second fix. Make the convention durable Write this rule into the team’s release checklist and Confluence space guidance. Jira can provide the inventory; a release owner still needs to decide what changed for readers. That small editorial step keeps the archive useful months later, when someone is trying to answer the simple question: when did this actually ship?

If your finance team spends hours manually exporting data from Microsoft Dynamics 365 Business Central or NAV just to build reports in Excel, you're working harder than necessary. Jet Reports bridges this gap by letting you pull live ERP data directly into Excel. But here's the catch: without proper training, most teams barely scratch the surface of what this tool can do. That's where Jet Reports training comes in. Whether you're a finance manager building monthly board reports or a BI consultant implementing reporting solutions, the right training program can transform how your organization handles data. Let's break down your options. Jet Reports landing page showcasing Excel-based reporting capabilities. What is Jet Reports and who needs training? Jet Reports is an Excel add-in that connects directly to Microsoft Dynamics ERP systems (Business Central, NAV, and GP). It lets you build automated reports using live data without exporting to CSV or copying and pasting between systems. The tool uses a set of Excel functions (NL, NF, NP) to pull data dynamically. Change a date range in one cell, and your entire report updates instantly. No more rebuilding the same report every month. Who benefits most from training? Finance teams creating P&L statements, balance sheets, and management reports Accountants who need to reconcile data across multiple companies BI consultants implementing reporting solutions for clients Business analysts building dashboards and operational reports Controllers managing consolidated financial reporting The common thread? Anyone who regularly extracts data from Dynamics ERP and transforms it into meaningful reports. Training matters because Jet Reports has a learning curve. The function syntax is specific. The report wizard has dozens of options. And without understanding best practices, you'll build reports that break or run slowly. Most organizations see ROI on training within the first month through time savings alone. Learn more about Jet Reports Types of Jet Reports training available Not everyone learns the same way. Fortunately, training providers offer multiple formats to match your schedule, budget, and learning style. Instructor-led virtual training Live online sessions with certified instructors remain the most popular option. insightsoftware, the company that now owns Jet Global, runs regular virtual training programs. You get real-time interaction, immediate answers to questions, and structured progression through the material. These sessions typically run 2.5 to 3 hours per day over several days. The format works well for teams who need accountability and prefer learning alongside others. Most virtual programs include hands-on exercises using sample data, so you're not just watching, you're doing. The downside? You need to align your schedule with the training calendar. If you miss a session, catching up can be difficult. In-person regional training For teams that learn better face-to-face, insightsoftware also offers regional training in various locations. These hands-on classroom sessions provide the most immersive experience. In-person training works best when: You're sending multiple team members who can learn together Your reporting needs are complex and require discussion You prefer the focus that comes from being away from the office The trade-off is travel cost and time away from work. For distributed teams, virtual training usually makes more sense. Self-paced online courses On-demand learning has grown significantly, and several providers now offer comprehensive self-paced options. Business Insights, led by Tim Turner (a Chartered Accountant with 15+ years of Jet experience), offers a self-paced course for $195 with lifetime access. The course includes 250 topics, 30+ videos, 75 tips, and 10 Business Central-ready reports. You also get pre-built snippets, Table Builder templates, and access to monthly customer education webinars. The Jet Global eLearning platform provides another self-paced option with prerequisite courses for report designers. Self-paced works best if you: Have an unpredictable schedule Prefer to learn in short bursts Want to reference materials repeatedly as you build real reports Need to train at your own pace without keeping up with a class The challenge is self-discipline. Without a scheduled session, it's easy to push training down the priority list. What you'll learn in Jet Reports training Regardless of which provider you choose, comprehensive Jet Reports training covers a consistent curriculum. Here's what you can expect to master: Core Jet Functions The foundation of Jet Reports is three key functions: NL (Next Link): Retrieves data from your ERP. You'll learn to use NL(Rows), NL(Columns), and NL(Sheet) to build dynamic reports that expand automatically as your data grows. NF (Next Field): Pulls specific field values from records. Essential for building detailed lists and lookups. NP (Next Pivot): Creates pivot-style reports and handles special parameters like date filters. These functions look intimidating at first, but they're logical once you understand the syntax. Training provides the repetition and examples needed to make them second nature. Report building tools Beyond manual function writing, you'll learn the visual tools: Report Wizard: Step-by-step guide for building common reports Table Builder: Visual interface for creating reports without writing functions Browser: Tool for exploring your ERP data structure Most beginners start with the wizards and gradually move to manual function writing for complex reports. Financial reporting For finance teams, training covers specific techniques: Building P&L statements with proper formatting Creating balance sheets with correct account hierarchies Using GL functions for general ledger reporting Multi-company consolidation Date intelligence (comparing actuals vs. prior year) Advanced features Comprehensive programs dive into: Filtering: Advanced filter syntax, wildcards, and combining conditions Report options: Creating dropdown menus and input cells for flexible reports Scheduling: Using Jet Scheduler to automate report distribution Jet Hub: Sharing and collaborating on reports Conditional formatting: Hiding rows and columns based on data values Performance optimization: Building reports that run quickly even with large datasets Structured learning path from basic functions to complex financial reporting Browse our how-to articles Choosing the right Jet Reports training for your team With multiple options available, how do you decide? Here's a decision framework based on common scenarios: Solo learner on a budget Start with The 365 People's free Jet Reports 101 course. If you need more depth after that, the Business Insights self-paced course at $195 provides comprehensive coverage without breaking the bank. Small team (2-5 people) Consider a private virtual training session. Global Data 365 and insightsoftware both offer private options. The per-person cost is higher, but the training can be tailored to your specific reports and data structure. You'll save time by learning on your actual ERP setup rather than generic examples. Large organization For teams of 10 or more, a combination approach works best: Send key power users to comprehensive instructor-led training Have them train others internally using the self-paced materials Invest in certification for team leads This spreads expertise throughout the organization while controlling costs. Consultant or implementation partner You need official certification. Go with insightsoftware's training program. The credentials matter for client confidence, and you'll get access to advanced topics and support resources. Urgent deadline If you need to build a specific report quickly and can't wait for scheduled training, the Business Insights self-paced course is your best bet. You can jump directly to relevant topics rather than following a fixed curriculum. Explore On Point Academy training options Certification and next steps Jet Reports certification insightsoftware offers certification exams for Jet Reports. Achieving certification demonstrates proficiency and can be valuable for: Consultants building credibility with clients Job seekers differentiating their resume Organizations validating internal expertise Certification typically requires completing the official training course and passing an exam. The credential is recognized across the Microsoft Dynamics ecosystem. Continuing education Jet Reports evolves regularly. New features arrive with each release, and best practices change as the product matures. Most training providers offer continuing education options: Monthly webinars covering new features Updated course materials for major releases Community forums for peer support Advanced workshops for specific use cases Applying your training The best way to solidify what you've learned is immediate application. After training: Identify 2-3 reports you currently build manually Rebuild them using Jet Reports techniques Document your process for team reference Schedule time to explore one advanced feature per week Expect a learning curve. Your first few reports will take longer than manual methods. But once you master the functions and build a library of templates, reporting becomes significantly faster. Start your Jet Reports training journey Jet Reports training is an investment that pays dividends through time savings, report accuracy, and team capability. The right program depends on your current skill level, learning preferences, and organizational needs. If you're just getting started, take advantage of the free options to understand the basics. For teams serious about reporting excellence, instructor-led training with certification provides the structure and credentials that matter. And for ongoing reference, self-paced courses with lifetime access ensure you always have support when new reporting challenges arise. At On Point, we've guided dozens of organizations through Jet Reports implementation and training. Our approach emphasizes hand-holding through the deployment process, ensuring your team doesn't just learn the tool but applies it effectively to your specific reporting needs. Whether you need help choosing a training program or want customized training delivered by our certified consultants, we're here to support your reporting transformation. Learn about Dynamics 365 Business Central Contact our team Frequently Asked Questions How long does Jet Reports training typically take? Training duration varies by format. Free introductory courses like Jet Reports 101 take one day (6 hours). Comprehensive instructor-led programs range from 9 hours (beginner) to 16 hours (advanced) spread over 3-4 days. Self-paced courses offer lifetime access with 250+ topics that you can complete at your own speed. Is Jet Reports training worth the investment for small businesses? For small businesses using Dynamics ERP, training typically pays for itself within 1-3 months through time savings. If you're spending more than 5 hours per month manually building reports in Excel, the $195 self-paced course or free introductory training is a low-risk investment with measurable returns. Do I need to know Excel formulas before starting Jet Reports training? Basic Excel familiarity helps, but you don't need to be an expert. Understanding cell references, basic formulas, and worksheet navigation is sufficient. The Jet-specific functions (NL, NF, NP) are taught from scratch in all training programs. Advanced Excel skills become more important for complex report formatting and analysis. Can I get certified in Jet Reports, and is certification valuable? Yes, insightsoftware offers official Jet Reports certification. It's particularly valuable for consultants, implementation partners, and job seekers in the Dynamics ecosystem. For internal finance teams, certification is less critical than practical skills, though it can demonstrate expertise for career advancement. What's the difference between Jet Reports training and Jet Analytics training? Jet Reports focuses on building reports directly from your ERP data using Excel functions. Jet Analytics training covers the back-end data warehouse, ETL processes, and advanced BI capabilities. Most users start with Jet Reports. Jet Analytics training is for organizations needing complex data modeling, historical analysis, or multi-source data consolidation.

Start off your program by giving some basic information about what participants can expect to learn. Introduce the topic and provide a basic outline of what's to come using videos, images, and text.

Break down your content into manageable steps. Use videos, images, and text to explain your main points, and set clear expectations and goals. You can also include files and audio as additional resources. Consider adding a questionnaire to ask participants what they hope to take away from the experience, or a quiz to test their understanding before getting started.

1. Chart of accounts 2. Account payables 3. Account receivables 4. Bank accounts 5. Bank reconciliation 6. 1 company 7. VAT setup Additional :Customized company document templates 1. Sales & Purchases invoices 2. Credit memos 3. Statements - 8 hours of training. - 3 months post-implementation support Total cost = $9,000

- Contacts - leads and Opportunities - marketing campaigns - Sales quotes - Approvals - analytics * 5 hours training * 3 months post-implementation support Cost : $7,000

* Employee data management ( contract, qualifications etc.) * Leave management development required * Payroll management - development required $9,000 NB : Payroll & leave management pricing might go up based on company's requirements