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AI, ITSM & Adoption: Building Human-Centered IT Experiences for African Organizations Join Africa's most forward-thinking IT and digital transformation leaders for a candid conversation on what it really takes to make ITSM and AI adoption stick. Reserve Your Seat Meet the Speakers Date: 23rd July 2026 Live on Streamyard Time: 12:00 PM WAT THE PROBLEM WE'RE ADDRESSING Tools go live. Processes get deployed. And people quietly work around them. African organizations are investing heavily in IT service management and AI transformation. Yet adoption remains stubbornly low. Why? Because most ITSM and AI frameworks were designed for a different context — and rolled out without the most critical ingredient: the human element. This webinar changes that conversation. THE PROBLEM WE'RE ADDRESSING Built for senior professionals driving IT and business transformation across African enterprises. You'll benefit most if you are a: LEADERSHIP CIO or IT Director DELIVERY ITSM or Service Delivery Manager STRATEGY Digital Transformation Lead ARCHITECTURE Enterprise Architect PEOPLE HR or Employee Experience Leader CHANGE Innovation or Change Management Profession If your work sits at the intersection of people, technology, and organizational change — this conversation is for you. MEET THE SPEAKERS Creator of the Humanizing IT™ methodology and one of the world's leading voices on people-centered IT transformation. Katrina brings a decade of experience helping global organizations close the gap between IT capability and human adoption. Katrina Macdermid Co-Founder -HIT Global Samuel leads Onpoint's ITSM practice across Africa, working directly with enterprise clients navigating complex digital transformation journeys. As the continent's Humanizing IT™ partner, he brings deep regional insight to every conversation. ITSM Solutions Architect - Onpoint Africa Samuel Desu Three perspectives: Methodology, regional practice, and lived enterprise experience. A practitioner at the forefront of digital transformation in African financial services. Vivian brings the lived experience of implementing technology initiatives across a pan-African enterprise — and the hard-won lessons that come with it. Head of ITSM & CX - Ecobank Vivian ABOUT THE ORGANIZERS Brought to you by the team that built the methodology — and the partner running it across Africa. Onpoint OFFICIAL HUMANIZING IT PARTNER FOR AFRICA HIT Global HOME OF THE HUMANIZING IT METHODOLOGY Onpoint is the official Humanizing IT™ partner for Africa, delivering ITSM consulting, digital transformation advisory, and certification programs to enterprise clients across the continent. A globally recognized, people-first framework for ITSM and digital transformation — redefining how organizations think about technology adoption. SAVE YOUR SEAT One conversation could change how your organization approaches adoption. Reserve your spot — it takes 30 seconds. We'll send you the join link and a reminder ahead of the session. No spam, ever. THURSDAY, 23RD JULY 12:00 PM WAT LIVE ON STREAMYARD Reserve Your Seat

Turn Financial Data Into Answers. Finance teams spend more time building reports than acting on them. See how AI-powered Reporting Intelligence from insightsoftware gets you from question to trusted answer — in plain language, in seconds. Reserve Your Seat Meet the Speakers Date: 20th August 2026 Live on Streamyard Time: 1:00 PM WAT MEET OUR SPEAKERS Dominique Whiteing Channel Account Manager, insightsoftware Joseph Gordon Moderator Onpoint Rekha Shinh Habib Ilobu, Director, Solutions Engineering, insightsoftware Reporting Consultant, onpoint THE PROBLEM WE'RE ADDRESSING Half of finance's time goes into building the report, not explaining it. Every close, every board deck, every "quick question" from leadership means another round of pulling data, reconciling numbers, and formatting spreadsheets — often long after the answer was needed. Reporting Intelligence brings AI directly into your financial reporting, so you can ask questions about your data in plain language and get accurate, source-connected answers in seconds. No query language. No data science degree. No waiting on IT. What you'll see A practical, no-jargon look at AI in finance This session is built for teams new to AI in finance, and for teams already deep in spreadsheets who want faster answers. Ask questions about your financial data in plain language and get trusted, traceable answers. Cut the manual effort behind month-end reporting, variance analysis, and ad hoc requests. Apply AI to real finance use cases — even if you're starting from spreadsheets today. Give your team faster access to insight without adding headcount or complexity. HOW IT WORKS Instead of building a report and digging for the story after — you just ask. Every response is grounded in your actual financial data, and traceable back to the source. AI you can trust for the office of the CFO — not a black box. What drove the variance in cost of goods this month? Compare headcount spend across departments year over year. Which accounts are trending outside of plan? WHO ITS FOR Built for the people who own the numbers CFOs Controllers Finance Directors Accounting Leaders FP&A Professionals SAVE YOUR SEAT One conversation could change how your organization approaches adoption. Live on StreamYard. 45 minutes, plus live Q&A with the panel. Reserve Your Seat

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Fri, 20 Sept | Accra ITSM Connect Boardroom Experience ITSM Connect Boardroom Experience is bringing together Top IT executives and industry leaders to transform IT Service Management in Ghana this September. REGISTER Time & Location 20 Sept 2024, 09:00 Accra, 237/238 N Airport Rd, Accra, Ghana Agenda Traditional operations and service models are no longer sufficient for the modern enterprise. ITSM Connect will equip you with the strategies and insights needed to navigate these challenges, ensuring your teams can collaborate effectively and deliver exceptional results. At ITSM Connect we discover innovative solutions, learn from industry leaders, and transform IT service management practices to meet the demands of today’s dynamic work environment. Read More REGISTER Share This Event

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