

What is Help Desk Software?
Have you noticed how businesses are handling customer support these days? You may see more companies using specialised software to manage...


Streamlining ITSM Upgrades with Atlassian Jira: The Future of Agile Service Management
We can’t expect to address current issues with outdated thinking and methods. In IT service management (ITSM), the stakes are high, with...


Understanding Service Level Agreements (SLAs) in Jira Service Management
What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a formal contract between a service provider and a customer...