

A Guide to Resolution Time: How to Measure and Lower it
Customer support is no longer about solving issues for your customers to make them happy. Your customers now want you to help very...

Get the Most Out of JSM Customer Notification Logs: Tips and Best Practices
Imagine this: assuming a customer submits a critical service request in Jira Service Management (JSM), but days go by and they hear...

How Can Jira Service Management Help Your Organisation?
In modern business, organisations are continuously trying to optimise their work and increase productivity while improving collaboration...