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Imagine this : assuming a customer submits a critical service request in Jira Service Management (JSM), but days go by and they hear nothing. Frustration mounts, and eventually, they reach out again, only to discover the issue has already been resolved. What went wrong? The culprit could be a failed customer notification. JSM has a great notification system, keeping customers informed about their requests. But what happens when those emails don't reach their inbox? This is where a powerful, yet often overlooked feature comes in: Customer Notification Logs . Why Customer Notifications Matter Effective communication is the cornerstone of great customer service. JSM's automated notifications keep customers in the loop about their requests, fostering trust and reducing the burden on your support team. These notifications typically cover: Request updates:  Customers receive emails whenever their request status changes (e.g., assigned to an agent, awaiting customer response, resolved). Customer invitations:  New project members are notified when granted access to a service project. When these notifications reach a customer's inbox, everything runs smoothly. However, technical glitches or incorrect email addresses can lead to failed deliveries. Here's where JSM Notification Logs come to the rescue. Unveiling the Power of Notification Logs JSM Notification Logs provide a centralised view of all failed customer notifications. Accessible only to project administrators, these logs offer a wealth of information, including: Date and Time:  Pinpoint the exact moment a notification failed to deliver. Recipient:  Identify the customer whose email bounced or encountered an error. Details:  Gain valuable insights into the cause of the failure. This could be an invalid email address, a full mailbox, or even server-side issues. Benefits of Utilising Notification Logs By leveraging JSM Notification Logs, you can unlock a range of benefits: Improved Customer Experience:  Identify and address failed notifications promptly, ensuring customers receive the updates they deserve. This translates to a more positive customer experience and reduces the likelihood of frustrated follow-up requests. Enhanced Visibility:  Gain a clear picture of your notification system's overall health. Track trends in failed deliveries and identify potential bottlenecks. Proactive Problem-Solving:  Equipped with failure details, you can take targeted action. This might involve correcting typos in customer email addresses, working with your IT team to resolve server issues, or even adjusting notification settings for specific scenarios. Increased Agent Efficiency:  By preventing communication gaps, you streamline your workflow. Agents spend less time fielding unnecessary inquiries and can focus on resolving issues efficiently. Taking Action with Notification Logs Now that you understand the power of Notification Logs, here's how to put them into action: Regular Monitoring:  Make checking Notification Logs a routine part of your JSM administration tasks. Aim for daily or weekly reviews to stay on top of potential issues. Prioritise Critical Notifications:  Pay close attention to failed notifications for high-priority requests. Address these promptly to minimise customer frustration and expedite issue resolution. Analyse Trends:  Look for patterns in failed deliveries. If a specific email domain consistently bounces, investigate potential issues with that provider. Take Corrective Actions:  Based on the details provided, take appropriate steps. This might involve: Updating customer email addresses in JSM. Collaborating with your IT team to resolve server-related issues. Adjusting notification settings for specific scenarios (e.g., sending SMS alerts for critical updates if email delivery is unreliable). The Future of Notification Logs While JSM Notification Logs currently focus on failed deliveries, future iterations could unlock even greater potential. Imagine being able to: Track Successful Deliveries:  Gain insights into notification open rates and click-through rates, allowing you to refine email content for improved customer engagement. Notification Customisation:  Personalise notifications based on customer preferences or request types, providing a more relevant and informative experience. Conclusion: Unlocking the Full Potential of JSM JSM Notification Logs are a game-changer for customer service teams. By harnessing their power, you can ensure seamless communication, build stronger customer relationships, and elevate your JSM experience to new heights. So, don't let this hidden gem remain undiscovered. Start leveraging Notification Logs today and watch your customer satisfaction soar.

Effective decision-making hinges on timely data analysis, yet many businesses face obstacles in accessing and utilizing their data efficiently. Statistics reveal the severity of this challenge: 63% of businesses struggle to analyze data promptly, while employees spend over 18 hours weekly compiling data from various sources. Microsoft's Power BI platform offers a remedy through embedded analytics, enabling organizations to seamlessly integrate real-time data insights directly into their websites and applications. By leveraging Power BI's interactive visualizations and dashboards, companies can overcome data accessibility barriers and empower users with actionable insights. In this article, we’ll be showing you how to integrate Power BI reports into your business for easy access to your business analysis report. Before we delve into that, let's clarify: What precisely constitutes Embedded analytics? What are Embedded Analytics? Embedded analytics is a way to integrate reports from stand-alone platforms directly in your own software, application, or product. Let’s talk about it in more detail by using Power BI as an example. Power BI is a stand-alone software where you get detailed insights about your business growth. Now, your own application may need that data, but it can’t show you that Power BI data. That means every single time you need to use or go through that data again, you have to open Power BI. And nobody wants to do this every single time. So, with embedded analytics, you can just easily embed the reports from Power BI directly into your own product or software. The good thing is that as long as what you have is a website or app, it can be easily integrated with Power BI. Now, knowing how this can make your business process and analysis much faster, how do you integrate it? How to integrate PowerBI into your website Embedding Power BI analytics and reports only takes a few steps and you’re done. However, before you can embed the analytics, you actually need to make sure you have a Power BI account first. When that’s done, you can follow these steps to do the integration: Create a PowerBI report The first thing we’ll do is to create and have our report ready. To do that, go to your Power BI Desktop app and click on “Get Data” to connect to your data source and create a report. If you already have the report ready, you can skip this step. If not, move on to choose your desired data source and also select the tables or queries you want to use in your report. Once your data is loaded, drag and drop visualisations onto the report canvas to create your desired layout. You’re free to customise this report as you like with the customisation options you have on the Power BI desktop app. When you’re done, save the report somewhere you can easily access it — we’ll be needing it later. Publish your report to PowerBI Service The next thing you want to do is to get your report published to Power BI service. From here, you’ll be able to configure your report for integration into other applications. Be sure that the report’s data sources are accessible to users of your application before you publish it. Meanwhile, this service is not free. So, you need to buy a license from Microsoft to have access to this service and to get your generated report online. After getting it, log in to the Power BI service in your browser. In your dashboard, you'll find a 'Get Data' button that will help us upload our BI report. Click on the button. Now, on the Get Data page, you'll need to let the application know where your report is coming from. And since yours is already created and saved on your computer, choose the Files option and select Local Files. From the explorer window that opens up, look for the Power BI report you saved earlier and upload it. When the file gets uploaded successfully, you'll find it under the Reports section. Configure the embedding settings Locate the file you just uploaded in the ‘Reports’ section and open it in the Power BI service. Next, click on the File option, and select Publish to Web. After that, you'll have a pop-up window that asks you to create an embed code. Click the 'Create Embed Code' button and select the 'Publish' button. Now, you'll have your embed code links in a pop-up window. You can customize them to different pre-defined sizes as you see fit for your application. Get your embed code We suggest you go with the one with the

About 7 in every 10 businesses invest in a Customer Relationship Management (CRM) system within their first five operational years, according to research . Meanwhile, 9 in every 10  organisations with more than 10 employees use CRM systems. What then do they know that you probably don’t know? It’s simple. CRMs improve your company’s efficiency. They do this by helping you automate processes in your business that might be complex or tiring for humans to handle, for example, handling enormous sales. Also, remember that the customer is king. CRMs help you stay on top of your customer interactions and personalise content for them. With the real-time data analysis they provide, you can also be sure that you’ll be able to make more informed decisions for the growth of your business. And when the decisions you made start to pay off? CRMs are still there – supporting your employees to adapt to the changing business processes. However, for SMEs, finding the perfect Customer Relationship Management (CRM) system can be quite tasking. Most of those in the market offer way too many features, are too complex to operate, are better suited to larger businesses or are simply going to drill a hole in your pocket. Here’s where Dynamics 365 for Small Business comes in. Brief Overview of Microsoft Dynamics 365 Microsoft Dynamics 365 is a set of applications combining both enterprise resource planning  (ERP) and customer relationship management capabilities. The suite is built on Microsoft Power Platform and also features artificial intelligence and productivity tools. It is made up of over 15 applications offering different business solutions from project operations and marketing to customer service and human resources. Benefits of Dynamics 365 for Your Small Business As of 2023, over 58,000 global companies  use Microsoft Dynamics 365 and the number is only increasing. Given the several advantages the suite offers to different business sizes—small, medium and large enterprises—this comes as no surprise. It Analyses Data for Small Businesses The most attractive feature of Dynamics 365 is that it offers services for small, medium and large businesses. In fact, more small businesses  (with fewer than 50 employees) use Microsoft Dynamics than their larger counterparts.  Microsoft understands that business intelligence is important, irrespective of the size of your enterprise. As such, data from across your small team can be brought together and effectively analysed to develop new insights. While Dynamics 365 Finance might require a minimum of 20 employees, the Business Central solution admits as little as one individual and is a perfect business management system for your small business. It Supports Various Departments Dynamics 365 offers innovative solutions across almost every team in your business. It offers solutions in Sales, Customer Services, Field Service, Remote Assist, Human Resources, Finance & Operations, Supply Chain Management, Intelligent Order Management, Commerce, Projects Operations, Marketing, Artificial Intelligence, Mixed Reality and Business Management. These solutions benefit any of the several relevant departments in your company. More so, you are not mandated to subscribe to all of them. The product you go for is determined by your niche and the particular business operation you want to optimise. It Integrates Well With Other Software Applications One common scare factor for small business owners is whether a new platform can seamlessly adapt to their existing software. Fortunately, Microsoft is a big name in the industry and thus, its platforms and software applications integrate with other common marketing and accounting software. As expected, the suite also supports other Microsoft applications including Microsoft Outlook and Teams. This collaboration ensures smoother communication, more efficient data transfer and greater productivity. It’s a Cloud-Based Software Dynamics 365 supports hosting within Microsoft’s cloud network. This method of deployment uses industry-grade data centres. The implication is that all your business resources – from the application itself to your data – will be stored online. All you need to access the platform is an internet connection.  With cloud deployment, you don’t have to bother about maintaining infrastructure. Also, Microsoft assists you with automatic data backups and software upgrades. The robust disaster recovery features available on the cloud-based Dynamics 365 guarantee that you can effortlessly bounce back from unprecedented service outages and get right on track with little disruptions. Meanwhile, with this customisation, every member of your team can access the business resources from anywhere and at any time, using any internet-enabled device. It is Easy to Use The platform boasts a very intuitive user interface that is clear, interactive and easy to adapt to, compared to other CRM systems. In many ways, it looks like the popular Office 365, which many users are already used to. It also supports several languages and is customized for over 50 countries of the world. Additionally, the system supports access across different mobile devices, includes relevant training materials, allows you to customise and re-configure its interface to your preferences (without any coding knowledge) and integrates a smart and helpful AI. If you stumble upon any issue while using the platform, the support team is always reachable and ready to assist. It is Affordable Dynamics 365 helps you automate your business operations at a very lost cost. Unlike other CRM systems, its pricing plans are small-business-friendly and will not consume all your hard-earned profit. You can enjoy some of its applications for as low as $20 per user for a month. They also offer a 30-day free trial for you to test-run the app and see if it meets your business needs. Furthermore, the cloud-deployment option allows you to cut expensive hardware, infrastructure and maintenance costs getting you started with a minimal cost. Conclusion Over the coming years, Dynamics 365 is well set to experience even greater adoption as more small businesses come to realise its several benefits. At this point, why have you not yet started onboarding your business into the Dynamics 365 suite? By being affordable, easy to use, capable of being integrated with other software applications and supportive of businesses of every size, the opportunities the suite presents to your small business are unarguably endless. Here at onpoint , we are ready to make the integration process as seamless as possible.

Enterprise Resource Planning Systems are game changers in the commercial world. The crucial role they play in manufacturing cannot be exaggerated. On many occasions, ERPs have been defined as software with the capability of changing the statistics of your business or any business, from negative lines to positive lines, and that is a fact. In a world where everyone is after success, ERPs have become crucial in ensuring that all businesses eventually have a solution, regardless of capital or obstacles presented even at startup stages. Currently, over 70% of large businesses like Amazon, Apple, and Tesla, make use of different ERP Systems for manufacturing their products, since there are plenty you can choose from. These businesses have reported massive cash-in of profit, otherwise known as ROI, and less loss due to production, ever since the implementation of ERP in their respective organisations. The promise with ERPs such as Microsoft D365 BC is that they can enhance your business to yield more profit. The only challenge here is knowing the ERP System to use for your business, and how to use that ERP. Luckily for you, we also have that covered in this post. Read on. How To Use ERP Systems For Manufacturing ERP Systems can be complicated to an extent, but that complication is limited to the time before you become familiar with them. Using an ERP is very easy afterwards, and we’ll show you how. Understand Your Business: You can use an ERP System to denote how much product your company can manufacture, and how many customers you can satisfy within a timeframe. Inventory Management: An ERP System can also be used to optimise inventory levels. This includes keeping track of; Work in progress, Raw Materials, and even finished products. Quality Control:  You can also use an ERP System to ensure you maintain quality throughout your manufacturing. This will require you to define the quality parameters so that the ERP System will be effective. SCM (Supply Chain Management): With an ERP System you can manage demands and supply. This will enable you to spend adequately on supply while satisfying larger consumers and maintaining spotless relationships with customers, and stakeholders. Finance Management: An ERP System like Microsoft D365 BC can be used to manage your production expenses. This includes; Cost tracking and financial reporting. This will help you ensure that every penny serves its purpose. Analytics and Reporting:  Through the right ERP System, you can change your analytic game and be ahead of any possible obstacle that can affect your company’s manufacturing capabilities. You’ll also be able to keep track of your company’s performance in the local and international markets, while successfully meeting the demands of every customer, through the incomparable data-analysing capabilities of ERP Systems. Categories Of ERP Systems There are 3 main categories of ERP Systems, each with its unique capabilities. After understanding what type of ERP System your business needs to grow, you can settle for any of the 3 mentioned below. Cloud-Based ERP Systems Cloud-based ERP Systems reside in the cloud. Just like your Microsoft account, you’ll be able to store your company’s data there as well. The advantage of Cloud-Based ERP Systems is that you’ll be able to surf through real-time data, optimise your ERP System and work with precise feedback. However, the functionality of your ERP System might not be 100% since you will be relying on 3rd parties. The software will be hosted by a vendor and then provided to you at your request. On-premise ERP Systems On-premise ERP Systems are installed on your computer, so their usability and functionality are restricted to your organisation only. You can easily personalise On-Premise ERP Systems to suit your company’s needs. This will give you precise data through personalised analysis, which will in turn affect the manufacturing capabilities of your company. Data is also protected with On-Premise ERP Systems as access is restricted to the company’s computer it is installed on. Hybrid ERP Systems Think of a Hybrid ERP System as a combination of On-Premise ERP System, and Cloud Based ERP System. Should you choose to work with a Hybrid ERP System; part of your company’s data will be accessible online, in the Cloud Based ERP System, while some parts will be on the On-Premise ERP System installed in your computer. The Hybrid ERP System combines both the Cloud Based ERP and On-Premise ERP Systems to provide effective results that can positively affect the manufacturing capabilities of your company. Modern businesses often fall into this category of ERP Systems. Major Difference Between On-Premise ERP Systems and Cloud-Based ERP Systems The major difference between a Cloud-Based ERP System and an On-Premise ERP System is that, with an On-Premise ERP System, everything is restricted to the company’s computer where the ERP is installed. Also, you’ll always require the assistance of dedicated IT sources for maintenance. With On Cloud ERP Systems, you only need to focus on the growth of your company's manufacturing capabilities as your company’s provider handles every other technicality. Conclusion - The Crucial Role of ERP Systems in Manufacturing ERP Systems have been enhancing the manufacturing scale of large businesses, and from the look of things, more businesses will join the trend in no time. Regardless of which ERP System you decide to work with, rest assured that the success score of your business will improve since ERP Systems are effective. Here at onpoint , we understand the modern needs of businesses that use ERPs like Microsoft D365 BC and we are ready to work with your team to get cost-effective solutions and profitable resource planning.

The construction industry is rapidly adopting new technologies and software to improve productivity, collaboration, and project management. One platform that has become indispensable for many construction firms is Jira, Atlassian's project management and issue-tracking software. In recent years, Jira has exploded in popularity within the construction space due to its flexibility and ability to handle the unique needs of construction projects. According to a recent survey, Jira developed by Atlassian has had the highest market share (37.76%) for project management in construction . The data highlights the measurable benefits Jira provides for construction firms of all sizes. From enterprise contractors managing billions in projects to small subcontractors, Jira enables teams to plan better, coordinate, and execute construction initiatives. The value of Jira for the construction industry stems from its ability to centralise data, facilitate collaboration, and streamline cumbersome processes. By consolidating project information into a single source of truth, teams across different companies and specialities can coordinate seamlessly on construction initiatives. In this article, we will examine seven key ways in which the construction industry has been transformed by embracing Jira's innovative approach to project management. Streamlined Project Planning and Execution Construction projects involve extensive planning, coordination, and management of complex schedules and interdependent tasks. Jira gives teams real-time visibility into the project plan and timeline, with Gantt charts to visualise schedules and dependencies. Managers can model the sequential stages of a construction project in Jira by setting up customisable workflows and statuses. With all information in one place, teams can collaboratively plan, assign responsibilities, and track progress, while automatic alerts and reports keep everyone aligned. McKinsey Global Institute (MGI ) reported that the construction industry can improve productivity by 50–60% with effective project management. Jira also cuts down on miscommunications and confusion around deliverables, timelines, and handoffs. The platform's robust project planning and tracking tools allow construction firms to strategically schedule projects, continuously monitor progress, and proactively identify potential delays or issues. Enhanced Collaboration and Communication Collaboration among various stakeholders, including architects, engineers, contractors, and clients, is important for the success of construction projects. Jira fosters collaboration by providing a centralised platform for communication and document sharing. Team members can create tasks, share files, and collaborate on project-related discussions within the Jira environment. Moreover, Jira's integration with other communication tools such as Slack and Microsoft Teams further enhances collaboration by facilitating seamless communication across teams and departments. By promoting transparency and facilitating effective communication, Jira helps construction teams overcome challenges associated with dispersed work environments and diverse project stakeholders. Taming the Work Breakdown Structure (WBS) Construction projects are inherently complex, encompassing an intricate web of interdependent tasks. Jira tackles this head-on with its hierarchical structure, allowing you to break down large projects into Epics, Storeys, and Subtasks. These act as your roadmap, visualising dependencies and ensuring everyone is aligned on the bigger picture. Imagine a skyscraper project: an Epic represents the entire construction, Storeys could be individual floors, and Subtasks within each floor could be specific tasks like installing windows or laying electrical cables. This organised breakdown fosters clarity, facilitates task assignment, and keeps everyone on the same page. Improve Issue and Defect Management In construction projects, issues and defects are inevitable, and timely resolution is important to prevent cost overruns and schedule delays. Jira's issue-tracking capabilities enable construction teams to capture, prioritise, and resolve issues efficiently. Whether it's a design flaw, material shortage, or onsite safety concern, stakeholders can report issues directly in Jira, assign them to responsible team members, and track their resolution status in real-time. Moreover, Jira's customisable workflows allow construction companies to define their own issue-resolution processes, ensuring adherence to quality standards and regulatory requirements. By streamlining issue management, Jira empowers construction teams to identify and address problems proactively, thereby minimising project disruptions and enhancing overall project quality. Effective Resource Management and Scheduling Construction projects require the meticulous coordination of different teams, tradespeople, equipment, and materials. Jira gives complete visibility into resource utilisation with calendars and workload management. Teams can track human resources and physical assets' skills, availability, and schedules. Research  by the Construction Industry Institute found that inconsistencies in resource allocation across projects can reduce productivity by up to 30% in construction. By optimising resource allocation, projects stay on track and on budget. Jira makes it easy to assign tasks and rebalance workloads as priorities shift. Managers have access to data like a team's capacity, upcoming vacations, and task progress to make informed resourcing decisions. Jira also facilitates collaboration between departments to ensure seamless handoffs of deliverables between teams. With Jira, construction firms gain actionable insights to improve resource planning, scheduling, and project delivery. Data-driven Decision Making and Continuous Improvement In every industry today, data-driven decision-making is very important for staying ahead of the curve. Jira's reporting and analytics features provide construction companies with valuable insights into project performance, team productivity, and resource utilisation. By generating custom reports and dashboards, stakeholders can visualise key performance indicators (KPIs) and identify trends, patterns, and areas for improvement. Whether it's analysing cycle times, tracking budget variance, or evaluating subcontractor performance, Jira's analytics capabilities enable construction companies to make informed decisions and drive continuous improvement initiatives. Moreover, by leveraging historical project data stored in Jira, construction teams can identify best practices, lessons learnt, and success factors to optimise future projects and enhance overall organisational efficiency. Adapting to the Dynamic Landscape Construction projects are rarely static. Changes in requirements, unforeseen circumstances, and client feedback necessitate adjustments. Jira's agile features are built for this very purpose. You can easily modify work breakdown structures, reassign tasks, and update dependencies in real time. Imagine the client requesting a slight design change to the skyscraper lobby. With Jira, you can quickly update the relevant Storeys and Subtasks, and the system automatically recalculates project timelines and dependencies. This agility empowers you to adapt to changing demands without throwing your entire project into disarray. Get Jira For Construction Now The construction industry increasingly embraces new technologies like Jira to transform outdated processes and deliver higher-value projects. As illustrated throughout this article, Jira offers numerous benefits that address the complex needs of construction firms - from streamlined planning to enhanced collaboration to data-driven insights. According to MarketsandMarkets, the construction management software  market is projected to grow from $1.4 billion in 2020 to $2.4 billion by 2025. With capabilities to tame intricate project plans, optimise resources, facilitate teamwork, and harness data, Jira empowers construction teams to overcome challenges and achieve more. To leverage Jira specifically for construction needs, partnering with experts is key. Onpoint is an Atlassian Gold Partner that provides specialised Jira implementations and integrations tailored for construction. By engaging onpoint, your construction firms can maximise its Jira investment and realise transformative results. Contact onpoint  today to learn how a tailored Jira solution can benefit your next construction project. Our team of Jira specialists can help you streamline processes, enhance collaboration, and deliver exceptional outcomes.

Today, organisations are always attempting to simplify processes and increase team cooperation. And they are doing this for good reason. According to Gallup, businesses with highly engaged employees are 21%  more lucrative and 17% more productive than those with disengaged staff. And this increased engagement is what Jira was made to do. Jira, Atlassian's main solution, confronts these difficulties straight on. It software's powerful features enable organisations to enhance their service delivery operations and increase efficiency. A study by Forrester Consulting found that Jira can generate a total return on investment (ROI) of 277%  over a three-year period. In this article, we will look at the key benefits of Jira for organisations. And how it can alter the way they manage their services, allowing them to achieve new levels of efficiency and success in a quickly changing business environment. 1. Automated Workflow Jira’s functionalities are straightforward, and efficient, and require little work from users to set up and maintain because it uses no code and only a few clicks. Jira's engines allow you to automate repetitive tasks, notifications, and escalations, freeing up team members to focus on more strategic operations. With Jira, you can speed up service delivery and optimise your workflows by automatically assigning tickets to the right team member, updating stakeholders on status changes, and taking specific actions based on predetermined criteria. With automation, there is a simplified project execution that allows your team to focus on higher-value tasks. 2. Service Desk Jira equips enterprises with a high-velocity service request management system that optimises support operations and promotes customer satisfaction. By offering a consolidated platform for consumers to submit requests and get timely help, it lessens the pressure on support workers and supports speedy resolution of issues. The Jira Service Desk add-on opens up the full power of Jira for customer assistance. It converts the platform into a comprehensive ticketing system, offering a consolidated centre for all consumer interactions. This helps agents to prioritise efficiently, automate repetitive operations, and leverage collaboration capabilities, ensuring no issue falls through the gaps. Additionally, it supplies support agents with productivity-enhancing tools, automates repetitive work, enables cooperation, and allows agents to prioritise efficiently. Jira Service Desk also enables consumers to obtain answers through a self-service knowledge base, diverting easy questions from help workers and allowing them to focus on more complicated issues, thereby enhancing customer satisfaction and creating a more pleasant overall experience. 3. Seamless Integration with Third-Party Tools. With the ease with which Jira Service Management can be integrated with so many third-party tools and systems, you can make the most of your current investments and establish a cohesive ecosystem for service management. With over 3,000 accessible Jira applications, you may adapt solutions to your individual needs, connecting with major technologies like Slack, Microsoft, Google, and Zoom. Jira isn't simply a tool; it's a catalyst for collaboration and creativity. 4. Data-Driven Decision-Making Jira’s built-in reports display project status, progress, and performance. Teams can immediately identify issues and measure progress in real time. Agile Insights: Jira provides improved sprint planning by incorporating insights straight into the backlog. During sprints, teams stay on track by obtaining real-time information within the board view. Jira’s project dashboard delivers real-time data and analytics, speeding decision-making. Project teams may make educated choices based on factual facts rather than assumptions. The semantic analysis of Jira data can aid in making informed decisions, such as assigning the most suitable developer for a task or determining the actual workload of a software team. 5. Enhanced Collaboration and Communication. Jira enables smooth coordination and information exchange by fostering teamwork and communication. By utilizing functionalities such as @mentions, comments, and internal notes, teams can work together on tickets instantly, exchange knowledge and ideas, and expedite issue resolution. Jira facilitates communication and dismantles silos to increase team productivity. Jira supports the formation of developer communities, facilitating communication and collaboration, which can lead to faster issue resolution times and scalability of projects. Conclusion The ever-changing corporate environment needs flexible solutions. Jira's innate adaptability and agility enable organisations to embrace the future of work, helping them to thrive in a dynamic environment. Businesses may achieve long-term success by realising the full potential of a dispersed workforce through Jira's numerous benefits. As an Atlassian Gold Partner, onpoint is your one-stop shop for all things Jira. Our team of specialists can assist you with implementing, customising, and optimising Jira to meet your specific requirements. Contact us now to understand how onpoint can help your teams connect smoothly and perform at their top in the new world of work.

The IT department you know today might be unrecognisable in 2026. With digital transformation unfolding at warp speed, IT service management is on the cusp of radical change. This article explains how ITSM trends like automation and AI, Cloud Service Management and Enterprise Service Management (ESM) will revolutionise ITSM in the coming years. You'll learn why these coming disruptions are urgent priorities right now. We would demonstrate that these trends are about more than simply adopting new technologies; they are also about improving current processes, ensuring that ITSM continues to deliver value and quality inside enterprises. IT's role is changing; will your staff be ready for the approaching revolution? First, know where you are in the ITSM journey Before we go on, here are some of the ITSM trends for 2026: Automation and Artificial Intelligence (AI) Cloud Service Management Improved Remote Access Experience individualising customer service Enterprise Service Management (ESM) 1. Automation and Artificial Intelligence (AI) The introduction of Atlassian Intelligence by Atlassian consolidated the roadmap. In 2026, Artificial Intelligence (AI) and Hyper-automation have moved beyond simple chatbots to become the core engine of IT Service Management (ITSM). The shift from reactive support to proactive, "zero-touch IT" is now driven by agentic AI, which not only categorizes tickets but autonomously resolves complex workflows before users even report an issue. Innovations like Atlassian Intelligence and Microsoft Copilot are setting the gold standard, leveraging machine learning to summarize incident reports, predict system failures, and streamline intelligent ticket routing. For organizations looking to drastically reduce mean time to resolution (MTTR) and free up their IT staff for strategic digital transformation, embedding these AI-native capabilities is no longer optional—it is the absolute baseline for competitive IT operations. 2. Cloud Service Management In 2026, Cloud Service Management (CSM) is poised to become a pivotal element in IT Service Management (ITSM). The shift is evident in the migration of ITSM tools to the cloud, featuring scalable and cost-effective solutions such as SuperOps.ai, NinjaOne, Jira Service Management, Salesforce, and Zendesk ITSM. Furthermore, ITSM technologies are progressively integrating with various cloud services, allowing IT teams to manage and monitor cloud resources effectively for maximum performance. The inclusion of cloud service catalogues into ITSM systems accelerates resource requests and administration, increasing productivity while maintaining corporate policy compliance. 3. Improved Remote Access Experience The trend toward improved remote access experiences in ITSM will accelerate in 2026, driven by several converging factors. With remote work becoming the norm, there is a greater need for secure and efficient access to services and support. Self-service portals, virtual private networks, and cloud-based tools will provide users with enhanced remote access. Automation will also streamline remote workflows, while centralised knowledge hubs will empower asynchronous work. Together, these developments will transform traditional ITSM frameworks to optimise the remote user experience. Organisations that invest in remote-friendly capabilities today will be best positioned to thrive as distributed work persists into the future. 4. Individualising Customer Service Individualizing customer service is a major trend in IT Service Management (ITSM) that will continue in 2026. Organisations may boost employee satisfaction and efficiency by offering individualised assistance to each employee's particular requirements and preferences, resulting in an engaging and good customer experience. Customers now expect tailored solutions and individualised support across digital channels. Notably, statistics reveal the impact of positive customer experiences on purchasing behaviour, with 89% of consumers more likely to make another purchase and a willingness to spend 17% more on companies offering exceptional service. Proactive customer service, AI integration, and robust security measures exemplify how ITSM is adapting to individualised customer service, aligning with the rising trend of personalized and efficient customer experiences. 5. Enterprise Service Management (ESM) Enterprise Service Management (ESM) is redefining the modern workplace in 2026 by expanding ITSM principles far beyond the IT department. Today’s top-performing organizations are unifying HR, finance, facilities, and legal teams under a single, cohesive service desk architecture. By utilizing robust platforms like Jira Service Management alongside centralized knowledge hubs like Confluence, businesses are dismantling internal silos and automating cross-departmental workflows. This holistic, enterprise-wide approach ensures a seamless, consumer-grade employee experience, where onboarding, resource requests, and policy compliance are handled through unified self-service portals. Notably, statistical projections indicate substantial growth in the ITSM market, encompassing ESM, with a projected increase of USD 3.29 billion during 2020-2024 and a CAGR of nearly 9%. Apart from those five, here are some others that caught our eye: The Integration of Agile and Lean Methodologies Data-Driven Decision-Making Increased Emphasis on ITSM Security How to make the best use of ITSM trends in 2026 Staying ahead in the fast-paced world of IT service management isn’t optional anymore. It’s survival. From hyper-personalized support to bulletproof governance, the rules of service delivery have completely changed. To win in 2026, you can’t just adapt to these trends. You have to lead them. So, what’s your next step? Don’t try to navigate this massive shift alone. When you partner with Onpoint, you aren't just getting software solutions. You are getting a strategic advantage. We help you build a future-ready, compliant ITSM strategy that actually drives business success and cuts down your resolution times.

Looking for some of the best practises and strategies to secure your PowerBI Environment? Then you’re on the right page. In today's data-driven world, organisations rely heavily on tools like Power BI to gather insights, make data-driven decisions, and gain a competitive edge. However, with great power comes great responsibility, especially when it comes to securing sensitive data and maintaining the integrity of your Power BI environment. Sensitive data visualised in dashboards and reports becomes a target for malicious actors, making safeguarding your Power BI environment crucial. According to IBM's 2023 Cost of a Data Breach  Report, the global average cost of a cyber attack is $4.45 million in 2023, However, Fear not, This detailed article takes you into the key strategies and best practices to build a solid security fortress around your Power BI data. The Importance of Security in Power BI Before getting ourselves deeply into specific security measures, it's very important to understand why securing your Power BI environment is essential. Here are some key reasons: Protection of Sensitive Data : Power BI often contains sensitive information such as financial data, customer details, and intellectual property. Failure to secure this data can lead to breaches, leaks, and potential legal consequences. Maintaining Compliance : Many industries are subject to regulations such as GDPR, HIPAA, or SOX, which require strict data protection measures. Compliance with these regulations is not only a legal obligation but also crucial for maintaining trust with customers and stakeholders. Preventing Unauthorised Access: Unauthorised access to Power BI reports and dashboards can lead to unauthorised use of data, manipulation of insights, or even sabotage of business operations. Security Components That Power BI Offers Moving on, it's important to understand the various security components it offers to know what's already covered and the best ways to use these security components to our advantage: Tenant-Level Security : This involves managing access to Power BI across your organisation, including user authentication and authorisation. Dataset and Report-Level Security: Power BI allows you to control access to specific datasets, reports, and dashboards, ensuring that only authorised users can view or interact with sensitive data. Row-Level Security (RLS) : RLS enables you to restrict access to rows of data within a dataset based on the user's role or identity, ensuring that users only see the data relevant to them. Data Encryption: Power BI encrypts data both in transit and at rest, ensuring that your data remains secure, whether it's being transferred between servers or stored within the Power BI service. Best Practises for Securing Your Power BI Environment Let's get into some of the best practices and strategies to build solid power BI environments and keep your data safe.​​ Implement Role-Level Security With RLS. you are allowed to control access to data based on user roles and attributes. Define user groups (e.g., Sales, Marketing), assign them roles with different access levels (e.g., "View All", "View Region Only"), and create dynamic filters in your data models to restrict data visibility. This ensures each user sees only what they need, minimising exposure to sensitive information. App Workspaces Power BI Desktop allows easy report creation, but sharing them securely can be tricky. Enter App Workspaces, dedicated environments for publishing and sharing reports and datasets. They offer isolation from other workspaces, giving you granular control over access and permissions. Define who can view, edit, or manage these apps, ensuring collaboration happens within a secure perimeter. Leverage Power BI Audit Logs Knowledge is power, and Power BI audit logs empower you to understand user activity within your environment. Track who accessed datasets, reports, and apps, when, and from where. This helps identify suspicious activity, investigate potential breaches, and hold users accountable. Utilise tools like Azure Monitor for further analysis and create security alerts for specific events. Enforce Multi-Factor Authentication (MFA) Just like adding a deadbolt to your door, MFA adds an extra layer of security to user authentication. It requires users to verify their identity with a second factor, like a code from their phone, after entering their username and password. This significantly reduces the risk of unauthorised access even if credentials are compromised. Data Source Security Remember, secure reports are only as secure as their data sources. Implement access controls on your underlying databases and cloud storage platforms. Restrict direct queries to sensitive data tables. Leverage features like Azure Active Directory integration to streamline user authentication and ensure only authorised users can access your data sources. Stay Up-to-Date Security threats evolve constantly, so staying updated with the latest Power BI releases and security patches is paramount. Configure automatic updates for Power BI Desktop and the Power BI service. Subscribe to Microsoft security notifications and implement patches promptly to address vulnerabilities before they are exploited. Educate Your Users Even the best security measures can be undermined by human error. Educate your users about cybersecurity best practises like creating strong passwords, recognising phishing attempts, and reporting suspicious activity. Foster a culture of security awareness within your organisation, making everyone a vigilant sentry against data breaches. Continuous Monitoring Security is not a one-time exercise but an ongoing process. Regularly monitor your Power BI environment for suspicious activity, review user access permissions, and assess the effectiveness of your security measures. Be proactive in identifying and addressing potential vulnerabilities before they become an issue. Partner with onpoint to get a secured use of PowerBi In 2024, over 80,000 companies use Power BI  for secure data visualiaation. As the leading Power BI experts, onpoint  is ready to partner with you to take your Power BI capabilities to the next level.

Atlassian has a comprehensive suite, crafted to streamline teamwork and propel productivity. Among its formidable features, Smart Links in Confluence is one of the best. The tool allows seamless collaboration throughout the Atlassian ecosystem.  Smart Links interlink content across Atlassian's applications, allowing a harmonious flow of information. With a few keystrokes, you can integrate relevant data from Jira, Bitbucket, and Trello into a single place.   Smart Links in Confluence allow users to create, edit, and view work across Atlassian and third-party products. For example, a user can copy a URL from Confluence, Jira, Atlas, Trello, or another third-party tool and paste it into another Atlassian product to display up-to-date information. The link can allow the user to preview the page, embed the page directly, or edit it directly. Moreover, Smart Links extends its reach beyond Atlassian's ecosystem. It seamlessly integrates with external platforms like Google Drive, Dropbox, and Lucidspark. This unparalleled interoperability empowers your team to consolidate your digital assets, streamline workflows and minimise context-switching. What is Smart Links used for? Smart Links enhance your workflow by simplifying content creation, modification, and review within Atlassian and external applications. When you use Confluence, Jira, and other Atlassian tools, each link you make, automatically  becomes a Smart Link.    These links empower you with the ability to: Preview rich content by hovering over links, and directly interact with elements such as updating Jira issue statuses. Customise link presentations on your pages with versatile display settings. Seamlessly collaborate on assignments and initiatives right from your Confluence page, ensuring a streamlined process. How do Smart Links work? Smart Links are created by default when pasted in a link to a page on Confluence cloud. You do not need to do anything on the admin level.  Integrating Smart Links into your workflow is straightforward.    Copy the URL of the desired content and paste it into the relevant space within Atlassian's products.  With options to choose between inline, card, or embed views, users can customise how the linked content appears, tailoring it to their specific needs. Different Views of Smart Links Inline View: A Closer Look The inline view, perhaps the most common Smart Link format, renders the linked content directly within the page, providing a concise preview without disrupting the workflow. Card View: Enhancing Context For a richer experience, the card view offers additional context by displaying a preview of the content along with relevant details such as project summaries and actionable items. Embed View: Seamless Integration Embedded Smart Links take integration a step further, allowing users to interact with linked content without leaving the current page. Whether it's editing a Google Drive document or reviewing a Figma design, users can access external content seamlessly within Atlassian's environment. Creating and Inserting Links To create a hyperlink, highlight the words or phrases you want to link. Then, use the following keyboard shortcuts based on your operating system: Mac: Cmd + K Windows: Ctrl + K Alternatively, you can select the link icon from the top menu of your text editor. Linking to Headings or Sections If you want to link to a specific heading or section within a page, follow these steps: Hover over the heading until the link icon appears next to it. Click the link icon to copy the URL of the heading link. Use the copied URL to create your hyperlink where needed. Linking to Email To create a hyperlink that opens a new email to a specified address, follow these steps: For Mac users: Press Cmd + K. For Windows users: Press Ctrl + K. Click on the link icon (🔗) if available. In the link field, enter mailto: followed by the desired email address. For instance: mailto:iamawesome@email.com . Highlight the text you wish to turn into a link. Click Insert to create the email link. This will embed an email link into your text, allowing recipients to click and directly compose an email to the address provided. Linking To the latest version of an attachment from another page Navigate to the published version of the page that has the attachment you wish to link to. Click on More and select Attachments from the dropdown menu. Find the attachment, right-click on its name, and choose Copy Link Address. Go to the page where you want to create the link and enter edit mode. In the link tool pop-up, paste the copied URL. Remove any extraneous text that appears after the file extension in the URL. Optionally, rename the link to something more user-friendly. Why should you use Smart links? 1. Effortless Integration:  Smart Links seamlessly integrate data from various applications within the Atlassian ecosystem, such as Jira, Bitbucket, and Trello, into Confluence pages with just a few keystrokes. This saves time and effort by eliminating the need for manual data entry and updates.   2. Up-to-date Information:  By embedding live, up-to-date information directly within Confluence pages, Smart Links ensures that teams always have access to the latest and most accurate data.    3. Optimised Teamwork : Smart Links enhance team collaboration by centralising digital resources from various platforms, including Google Drive, Dropbox, and Lucidspark. By integrating these tools, teams can streamline their processes, reduce the need for shifting between contexts, and concentrate more efficiently on their tasks.   4.  Real-Time Visibility : Smart Links provide real-time visibility into the progress of projects, sprints, epics, and user storeys, enabling teams to track their work and make adjustments as needed. This promotes transparency and accountability within the team, leading to improved project outcomes.   5. Operational Excellence : By leveraging the functionality of Smart Links, teams can enhance their operational excellence by conquering complexity, harnessing collective intelligence, and unlocking new realms of productivity and innovation.  Conclusion In conclusion, Smart Links in Atlassian's Confluence represent a paradigm shift in how we navigate and interact with digital content. From enhancing collaboration within the Atlassian ecosystem to facilitating seamless integration with third-party applications, Smart Links empower users to break down silos, streamline workflows, and unlock new possibilities for innovation and growth.    Feel free to reach out to onpoint via email or any of our social channels if there’s anything you require help with about Smart Links. As organisations continue to embrace digital transformation and the future of work evolves, Smart Links will undoubtedly play a pivotal role in shaping the way we collaborate and communicate in the digital age.

The acronym FMCG denotes; Fast-Moving Consumer Goods, these are goods sold to consumers for fast consumption. It is a dynamic industry sector that needs effectiveness, efficiency, and precision. Wth its great evolution, FMCG industries are gradually going to Enterprise Resource Planning (ERP) for solutions to streamline operations, enhance consumer satisfaction, and optimize inventory management. ERP software like Microsoft Dynamics integrate an entire business into their system giving access to a seamless exchange of information. This article will discuss how ERP solutions are transforming FMCG and also the benefits they offer. ENHANCING CONSUMER SATISFACTION One of the major aims of FMCG is consumer satisfaction. ERP solutions give industries the tools needed to deliver exceptional consumer services, and also ensure to get feedback from consumers. ERP solutions allow industries to personalize marketing campaigns, give regular consumer support, and improve order fulfilment. A study by Forrester showed that industries that implement ERP solutions gain 15% increments in consumer satisfaction. By enhancing a seamless consumer experience, brand loyalty programs can be built by FMCG industries to aid consumer satisfaction. ENSURING COMPLIANCE AND TRACEABILITY Compliance with regulatory requirements is non-negotiable in FMCG. ERP solutions ensure that industries are provided with the necessary tools for compliance that are in line with the industry standards and regulations, such as the FDA rules and regulations for food and beverage industries. This is done by providing end-to-end traceability. ERP solutions allow FMCG industries to track the movement of goods from wholesalers to consumers, ensuring product quality and security. OPTIMIZING INVENTORY MANAGEMENT Inventory management is very essential to FMCG industries to meet consumers’ satisfaction and demands while also minimizing costs. ERP solutions provide advanced inventory management capabilities that allow industries to optimize stock levels, prevent stockouts, and reduce carrying costs. Aberdeen Group showed that industries that implement ERP solutions gain a 20% reduction in inventory cost in a study done by them. By the provision of real-time insights on demand forecasts, supplier performance, and inventory levels, ERP solutions will play an important role in helping FMCG industries accomplish operational drive, growth, and excellence. STREAMLINING OPERATIONS FMCG industries work in a fast-paced place where every second of the time counts. ERP solutions provide a centralized platform that integrates every aspect of the business ranging from manufacturing to distribution, to procurement, and even sales. This allows industries to streamline operations, improve overall efficiency, and reduce manual errors. A recent study by Deloitte showed that industries that implement ERP solutions have a 20% operational cost reduction. ERP solutions allow FMCG industries to make data-driven decisions by automating regular tasks and providing real-time visibility into key metrics. This will help to drive operational excellence. How onpoint can help your FMCG business? As the FMCG industry continues to evolve rapidly, implementing the right ERP solution is critical for driving operational excellence, enhancing customer satisfaction, and fueling business growth. However, navigating the complexities of ERP software selection and implementation can be daunting. That's where onpoint comes in. With our deep expertise in ERP solutions tailored for the FMCG sector, onpoint can guide your organization through every step of the journey. Our team of seasoned consultants will work closely with you to understand your unique requirements, streamline processes, and integrate all aspects of your operations into a centralized ERP platform. Partner with onpoint  today and transform your FMCG business with the power of optimized, integrated ERP solutions.

In this article, we’ll be looking at the positive effect of augmented analytics in the Data world today, alongside its competitive effect on the usage of Power BI by entities and top business organizations in years to come.  Will augmented analytics reduce the usage of Power BI, is it of more value than Power BI? Is there a disadvantage in using augmented analytics? In the next two years, which of the dataset tools will still be of immense relevancy to the business world? That and many more we will discuss as you journey through this article.  So, before we proceed, let’s deliberate briefly on BI, the full meaning of the acronym BI, Power BI, and things you should know about Power BI.  What is BI? Abbreviated as BI, Business Intelligence is a technologically developed tool that helps business entities take the right action in their organization through effective data analysis and providing effective information to the company, therefore fostering the growth of the entity.  With the help of this tool called “BI”, business owners and managerial teams can easily get updated data from the organization, which are well presented in either a tabular, or graphical form, therefore presenting it to the company employees on time.  BI however consists of these three major tools to help in effective data analytics and management. The tools are; analytics, data management, and reporting tools, alongside other strategic methods. Power BI doesn’t tell the organization what to do, but with the aid of its generated report, it can play a vital decision in the organization's decision-making, therefore increasing revenue, and operational efficiency to acquire higher leverage over competition in their business niche. So, now that you’ve been briefed on what Business Intelligence (BI) is all about, let’s move down to learn more about Power BI before we head to augmented analytics and its possibility of taking from Power BI in a few years to come. About Power BI Power BI is a Microsoft developed Business intelligence tool, which serves as a data analytics, and reporting platform that’s used daily by businesses. Microsoft developer builds Power BI in such a way that non-professionals can easily use the platform without a basic knowledge of data processing; although the platform is mostly used by business professionals irrespective of their level of expertise in data analysis.  Data Visualization and reporting are made easy with the aid of the Microsoft Power BI platform, as data are structured in any of the following structures or styles; Charts Graphs Scatter plots Maps etc However, it works with Artificial intelligence (AI) to bring out accurate insights within data sets for each user. It’s unarguable that most industries across the world depend on Power BI for their data visualization and decision-making because it empowers them with effective data-driven insights. Also, note that you have to subscribe to the platform before you will be able to use its premium version, and the platform works perfectly well on both computer and mobile gadgets. What are the Core Functions of Power BI? The Microsoft Power BI is designed to serve the following business intelligence purpose in the business world; Data Creation, and Visual Presentation of Data Sets Data integration Gather important data, therefore analyzing, publishing, and sharing Excel business data Give real-time stream analytics and turn insight into action Disadvantages of Power PI However, Power BI has limited data processing ability, meaning it can perform heavy-duty data tasks. Also, Power BI users have limitations when it comes to the customization or creation of new visuals, and reports. As my last take on this, due to the low storage capacity of Power BI, users may need to purchase/pay for additional storage or any other premium feature of the software. So, now let’s take a look at Augment Analytics.  What’s Augmented Analytics? This is another heavy-duty software that’s developed by Microsoft, to aid in solving voluminous data-related issues in the business world. According to Microsoft , Augmented analytics provides business users with intuitive, and brilliant tools for preparing data, analysis, and visualization, therefore helping its users company make effective data-driven decisions, easier and faster. Augmented Analytics is made of 3 major components, including;  Machine Learning Automation Natural Language Technology With the above-mentioned components, Augmented Analytics can help its users to prepare data, insight discovery, share, deploy, and augment how individual users metamorphose and analyze data in analytics and other BI tools. The software only augments, but does not replace human intelligence, curiosity, and instinct. Core Importance of Augmented Analytics Augmented analytics helps in gathering and assessing factual data from different sources. With the aid and application of its ML (machine learning) component, it can easily generate great, and meaningful insight into certain pieces of data, and what the data represent.  Other benefits of Augment Analytics include;  Cost reduction Democratization of data Advance decision making Prepares data faster analytical bias reduction Increase speed to insight Provides accurate results Augmented Analytics “ Task automation”  feature saves time and energy when working with data, be it during data preparation, discovery, running statistical analyses, and more. You can say that, Augment Analytics generates more effective data analysis, communication, and visualization, meaning it can create and customize visuals. Is Augmented Analytics the Future of Power BI? In some years from now, Augmented Analytics may become the future of Power BI. For instance, Augmented Analytics has the capability of creating new visuals, whereas Power BI has limitations in data visualization. We all wish to see Augmented Analytics as a great and productive tool for data generation in years to come. However, augmented analytics can collaborate with other business analytics tools like Power BI, to gain a better insight into events and trends and then dynamically plan for rather than just reacting to them.   Conclusion As the data analytics landscape evolves, augmented analytics promises to enhance data preparation, analysis, and visualization capabilities, providing a deeper understanding of the insights that drive business success. While navigating the complexities of implementing augmented analytics can be daunting, onpoint is ready to guide your organization through this transformative journey. As an industry leader in reporting solutions, onpoint  can seamlessly integrate this cutting-edge technology into your existing operations, providing expert guidance and support to unlock new opportunities for growth and competitive advantage.

As more businesses find out about Microsoft 365 Business Central, we've discovered that they usually want to switch over to start using it. However, most of them have been showing concerns about how to get all their data onto the new platform. And with that said, we'll show you how to migrate from legacy systems to Microsoft Dynamics 365 Business Central in this article. What is Business Central? This is an ERP system built for small and medium businesses to handle finance and resources. Microsoft 365 Business Central software comes with features like inventory management, expense tracking, budgeting, and much more. And all these are built into a single platform for you to easily access to keep managing your business smoothly. How to migrate to Microsoft Dynamics 365 Business Central? Here is our six-step guide to help you get everything up and running on the software quickly. 1. Assess your data Before we talk about moving your data anywhere, you need proper assessment and planning. This is very important for a successful migration to Microsoft Dynamics 365 Business Central. You should evaluate your current system, processes, and data structure. Which part of the data has relationships? What are the most important business data you can't afford to lose? What resources will you need for the migration? You need to carefully answer these questions to make sure you know exactly what data to transfer. 2. Cleanse the data The next step is to cleanse your data. You definitely don't want to have the same records flying around. So, find out whether the data contains any duplicates and remove them if you find any. You may also want to throw away old information (or at least not migrate it to the new software) —the aim is to only send the information you'll always need. 3. Backup all your data Now that everything is ready, let's not forget to back up the data. It's a very good practice to do this every time you want to transfer some data or migrate to a new platform. When to do the backup actually depends on you. You may decide to only have a copy of the cleaned data, the original data, or even both. The choice is yours. Just make sure you have your data stored somewhere, in case of anything unexpected. 4. Integrate and map data We now have to start with the first step of integration. Your legacy system has fields that make it easy to store and organize your data efficiently. So, we now have to allow Microsoft Dynamics 365 Business Central to receive and import data from your legacy system. To do that, you'll map each field from your legacy system to corresponding fields in Microsoft Dynamics BC. With that, you've set up a connection between the two softwares for easy transfer of information. 5. Test the migrated data You're probably still wondering why we still haven't made the migrations just yet. Well, we're not just trying to move the data over, but we also want to help you catch up on unforeseen issues during migration. That said, you need to first migrate to a separate environment to make sure everything is well set up. If any issue comes up here, it's very possible for it to also show up during the live migration, too. So, you want to fix every issue and make everything ready for the real migration. 6. Migrate Finally, it's time to migrate. When you're sure you're ready to go, migrate the data and make sure you keep your eyes on the migration process. When the migration is done, you should validate the data to see that everything is transferred successfully. Let's help you migrate to Business Central While Dynamics 365 Business Central is a powerful business tool that many businesses want to use, migrating to it with your data seems to be a little complex. However, we've walked you through the steps to migrate your business data to the software successfully. At onpoint, we understand the intricacies involved in data migration, and our team of experts is dedicated to ensuring a smooth transition, safeguarding your critical business data every step of the way. With our comprehensive process, we'll meticulously assess, cleanse, backup, integrate, test, and migrate your data, leaving no room for errors or data loss. Partner with onpoint  today and unlock a world of streamlined operations, enhanced productivity.