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5 Ways Jira Can Help Your Business in 2024

Jira Business

Today, organisations are always attempting to simplify processes and increase team cooperation. And they are doing this for good reason. According to Gallup, businesses with highly engaged employees are 21% more lucrative and 17% more productive than those with disengaged staff. And this increased engagement is what Jira was made to do.

Jira, Atlassian's main solution, confronts these difficulties straight on. It software's powerful features enable organisations to enhance their service delivery operations and increase efficiency. A study by Forrester Consulting found that Jira can generate a total return on investment (ROI) of 277% over a three-year period.

In this article, we will look at the key benefits of Jira for organisations. And how it can alter the way they manage their services, allowing them to achieve new levels of efficiency and success in a quickly changing business environment.

1. Automated Workflow

Jira’s functionalities are straightforward, and efficient, and require little work from users to set up and maintain because it uses no code and only a few clicks. Jira's engines allow you to automate repetitive tasks, notifications, and escalations, freeing up team members to focus on more strategic operations. With Jira, you can speed up service delivery and optimise your workflows by automatically assigning tickets to the right team member, updating stakeholders on status changes, and taking specific actions based on predetermined criteria.

With automation, there is a simplified project execution that allows your team to focus on higher-value tasks.

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2. Service Desk

Jira equips enterprises with a high-velocity service request management system that optimises support operations and promotes customer satisfaction. By offering a consolidated platform for consumers to submit requests and get timely help, it lessens the pressure on support workers and supports speedy resolution of issues.

The Jira Service Desk add-on opens up the full power of Jira for customer assistance. It converts the platform into a comprehensive ticketing system, offering a consolidated centre for all consumer interactions. This helps agents to prioritise efficiently, automate repetitive operations, and leverage collaboration capabilities, ensuring no issue falls through the gaps.

Additionally, it supplies support agents with productivity-enhancing tools, automates repetitive work, enables cooperation, and allows agents to prioritise efficiently. Jira Service Desk also enables consumers to obtain answers through a self-service knowledge base, diverting easy questions from help workers and allowing them to focus on more complicated issues, thereby enhancing customer satisfaction and creating a more pleasant overall experience.

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3. Seamless Integration with Third-Party Tools.

With the ease with which Jira Service Management can be integrated with so many third-party tools and systems, you can make the most of your current investments and establish a cohesive ecosystem for service management.

With over 3,000 accessible Jira applications, you may adapt solutions to your individual needs, connecting with major technologies like Slack, Microsoft, Google, and Zoom. Jira isn't simply a tool; it's a catalyst for collaboration and creativity.

Jira Business

4. Data-Driven Decision-Making

Jira’s built-in reports display project status, progress, and performance. Teams can immediately identify issues and measure progress in real time. Agile Insights: Jira provides improved sprint planning by incorporating insights straight into the backlog. During sprints, teams stay on track by obtaining real-time information within the board view. Jira’s project dashboard delivers real-time data and analytics, speeding decision-making.

Project teams may make educated choices based on factual facts rather than assumptions. The semantic analysis of Jira data can aid in making informed decisions, such as assigning the most suitable developer for a task or determining the actual workload of a software team.

Jira Business

5. Enhanced Collaboration and Communication.

Jira enables smooth coordination and information exchange by fostering teamwork and communication. By utilizing functionalities such as @mentions, comments, and internal notes, teams can work together on tickets instantly, exchange knowledge and ideas, and expedite issue resolution. Jira facilitates communication and dismantles silos to increase team productivity. Jira supports the formation of developer communities, facilitating communication and collaboration, which can lead to faster issue resolution times and scalability of projects.

Jira Business


The ever-changing corporate environment needs flexible solutions. Jira's innate adaptability and agility enable organisations to embrace the future of work, helping them to thrive in a dynamic environment. Businesses may achieve long-term success by realising the full potential of a dispersed workforce through Jira's numerous benefits.

As an Atlassian Gold Partner, onpoint is your one-stop shop for all things Jira. Our team of specialists can assist you with implementing, customising, and optimising Jira to meet your specific requirements. Contact us now to understand how onpoint can help your teams connect smoothly and perform at their top in the new world of work.


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