Sentiment Analysis in Excel
Analysis of social media streams is usually restricted to just fundamental analysis and count-based metrics, i.e. how many people...
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Recent Articles
Top 3 Mistakes Companies Make in Jira and How to Fix Them
One Question If your Jira instance is quietly undermining your reporting, automation, and security today, would you actually know where the damage is coming from? Jira is one of the most powerful tools for project management, yet so many companies fail to leverage its full potential. We recently reviewed a detailed breakdown of some of these top mistakes companies make in Jira , and what struck me is how often the biggest issues hide in plain sight . Today, we want to focus o
Building an Effective IT Help Desk SOP Checklist for Consistent Support
Is your IT help desk a little chaotic? If your team's method for escalating a ticket is shouting the problem across the room, you're not alone. It's a common issue that leads to patchy support, lost tickets, and some very unhappy users. The solution is to create a solid playbook, and that's where Standard Operating Procedures (SOPs) come into play. Think of an SOP as a simple, clear guide that makes sure every task gets done the same way, every time. It removes all the gues
Atlassian Data Center price changes effective February 2026: what you need to know
I f you are running Atlassian products in a Data Center environment, February 17, 2026 marks a significant date for your budget planning. Atlassian has announced pricing updates that will increase costs for Jira, Confluence, and Jira Service Management Data Center deployments by 15% or more. This is not just a routine price adjustment. It arrives alongside Atlassian's broader strategy to transition customers to Cloud, with Data Center products scheduled for complete end-of-li
Atlassian
Top 3 Mistakes Companies Make in Jira and How to Fix Them
One Question If your Jira instance is quietly undermining your reporting, automation, and security today, would you actually know where the damage is coming from? Jira is one of the most powerful tools for project management, yet so many companies fail to leverage its full potential. We recently reviewed a detailed breakdown of some of these top mistakes companies make in Jira , and what struck me is how often the biggest issues hide in plain sight . Today, we want to focus o
Building an Effective IT Help Desk SOP Checklist for Consistent Support
Is your IT help desk a little chaotic? If your team's method for escalating a ticket is shouting the problem across the room, you're not alone. It's a common issue that leads to patchy support, lost tickets, and some very unhappy users. The solution is to create a solid playbook, and that's where Standard Operating Procedures (SOPs) come into play. Think of an SOP as a simple, clear guide that makes sure every task gets done the same way, every time. It removes all the gues
Atlassian Data Center price changes effective February 2026: what you need to know
I f you are running Atlassian products in a Data Center environment, February 17, 2026 marks a significant date for your budget planning. Atlassian has announced pricing updates that will increase costs for Jira, Confluence, and Jira Service Management Data Center deployments by 15% or more. This is not just a routine price adjustment. It arrives alongside Atlassian's broader strategy to transition customers to Cloud, with Data Center products scheduled for complete end-of-li
The Ghost Asset Crisis: A Guide to IT Asset Management in 2026
Up to 25% of IT budgets are wasted on " ghost assets ." These are the laptops, software licenses, and cloud services that are on your books and costing you money, but they are either missing, broken, or unused. This issue, often called the ghost asset crisis, represents a significant financial drain in 2026, exacerbated by remote work and the growth of cloud tools. Traditional tracking methods like spreadsheets are often insufficient. An infographic explaining the Ghost Ass
Strategies for Managing Cloud Downtime in West Africa
Cloud adoption across Nigeria and Ghana has accelerated—driven by fintech, healthtech, and logistics SaaS platforms scaling faster than the surrounding infrastructure. But the faster the growth, the harder the fall. When cloud downtime hits, the process maturity behind the servers flounder. Even with global providers promising 99.9% uptime, regional outages and lagging recovery times persist because the local operational ecosystem isn’t built for immediate response . Escala
Responsible AI in ITSM: Balancing Automation, Trust, and Human Insight
AI adoption in ITSM is inevitable. However, this transformative power comes with a weighty trade-off. Integrating AI into IT Service Management means entrusting mission-critical data and core operational decisions to algorithms. This power brings equally significant responsibility: when algorithms handle sensitive data and make service-critical decisions, governance becomes the foundation for sustainable innovation. A recent PwC Africa AI Survey found that three-quarters of A
Finance
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