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How to Unleash The Power of AI in Your ITSM Toolbox


In today's fast changing technological world, the intersection of Artificial Intelligence (AI) and Information Technology Service Management (ITSM) has become important to the resilience and efficiency of numerous businesses.

From banking and finance to government, manufacturing, and healthcare, the inclusion of AI capabilities in the ITSM toolset is transforming the way businesses handle difficulties.

That's where the magic of AI steps in. As organisations strive for efficiency, agility, and improved customer experiences. An AI-powered ITSM platform may help your organisation outperform competition. 

At ITSM CONNECT GHANA BUSINESS BREAKFAST,  you will hear from top IT experts across industries such as banking, healthcare, government, and more. And learn how leading companies are leveraging AI with modern IT service management tools and processes to boost team efficiency and velocity.

Advantages of Using an AI-Powered ITSM Platform

The demand for AI-powered ITSM is skyrocketing across industries for good reason. In banking and finance, AI can reduce incident response times by up to 30%, according to Capgemini Research Institute. The business consequences are even better, it makes it simpler for staff to simplify manual procedures through automation, freeing up time to tackle higher levels of IT issues inside ITSM.

In manufacturing and healthcare, AI enables over 40% faster service ticket classification, based on analysis by McKinsey. According to Deloitte, 94% of business leaders agree that AI is critical to success over the next five years. There are several ITSM AI use cases, and each one offers your company a number of benefits. Ranging from quicker resolutions and enhanced client contentment, to A higher ROI.

Integration with Existing ITSM Processes

Making AI a seamless part of ITSM is like adding a helpful teammate to your existing squad. To succeed, create a plan that fits right in – causing minimal interruption but bringing maximum AI benefits to your organisation. Picture it like fitting AI puzzle pieces into your current workflow, making sure everything clicks smoothly for both users and IT teams. This way, it's not about changing your routine; it's about enhancing it.  So, by mapping AI workflows to what you already do, the transition becomes as easy as upgrading to a more efficient and effective team member.

As technology rapidly changes, how do IT leaders keep up? How do integrate their systems with artificial intelligence. Attend the premier ITSM Connect Business Breakfast Edition in Accra, Ghana on February 9th, 2024 to learn the latest strategies and insights.

Powered by onpoint Africa, the ITSM Connect Business Breakfast Edition will provide a unique look at the future of IT service management. Invest a few hours in your career to stay ahead of tech transformation.


The roadmap for AI implementation in ITSM is a comprehensive journey that demands strategic planning, technical expertise, and a commitment to continuous improvement. onpoint is ready to engage with enterprises, providing experience in establishing and upskilling ITSM teams for AI adoption. As organisations negotiate the revolutionary power of AI in their ITSM toolset. We are committed to supporting a seamless transition towards greater efficiency and creativity. Contact us today to begin your AI-driven ITSM revolution.

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