Today, organisations are always attempting to simplify processes and increase team cooperation. And they are doing this for good reason....

Did you know that organisations with mature ITSM processes experience a 45% improvement in customer satisfaction, according to Forrester?...

Have you noticed how businesses are handling customer support these days? You may see more companies using specialised software to manage...

We can’t expect to address current issues with outdated thinking and methods. In IT service management (ITSM), the stakes are high, with...

What is a Service Level Agreement (SLA)? A Service Level Agreement (SLA) is a formal contract between a service provider and a customer...

The term "AI Service Management" (AISM) refers to the growing use of AI in service management to boost productivity, enhance customer...