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Spreadsheet Server integrates your ERP or accounting software to your Microsoft Excel. Such software helps companies create automated custom reporting according to business requirements. SPEADSHEET SERVER Live, drillable reports from any ERP/accounting sofware GET IN TOUCH Start in Excel, Stay in Excel Tired of manually copy and pasting data into Excel to create reports? Spreadsheet Server puts an end to tedious, error-prone, and manual reporting processes while still letting you work in the environment you’re most comfortable – Microsoft Excel. Connect Excel to your preferred ERP/accounting software and create complex reports with real-time data to ensure your entire organization has a clear and accurate view of exactly what is going on in finance and operations. Eliminate IT dependency Designed for everyday Excel users; you won’t need IT or super users to create or update Answer all your questions Full drill-down capability from summary to transaction inside Excel so you can identify and resolve issues No more data dumps Live access to all of your ERP data within Microsoft Excel Support all your reporting needs Build a range of reports from simple ad-hoc workbooks to complex dashboard views of critical business data Bring all your data into focus Create custom reports from any other databases within Excel with a simple click of a button. Safe & Simple Installation No server, staging area, or data warehouse required Spreadsheet Server integrates with 140+ ERP/Accounting Software

Recent Articles 6 Jira updates from August 2026 that actually change how AI fits into your workflow Most "what's new in Jira" roundups this cycle will lead with the same three words: Rovo, Claude, automation. Fine, but most of them stop at "AI can now help with X" without saying what that actually means for the work sitting in your queue today. This is the list that does, verified against Atlassian's own release notes, not the marketing copy around them. 1. Teams conversations become Jira actions (Rovo) Rovo can now read a Microsoft Teams conversation and convert what was d Unlocking Atlassian Teamwork Collection: A Comprehensive Guide for 2026 74% of leaders say ineffective communication is slowing their teams down. Not lack of talent. Not lack of tools. Communication breakdowns. The irony? Most organizations already have plenty of software. Jira for tracking. Confluence for documentation. Slack for chat. Loom for video. The problem is that these tools don't talk to each other. Information gets trapped in silos. Context gets lost between apps. And people spend more time hunting for answers than actually doing the w JSM Knowledge Base Setup & Knowledge-Centered Service Loop Most JSM knowledge base setups fail because teams don't understand three things: They think they need to buy a Confluence license for every customer who reads an article (they don't, if configured correctly). They write articles the way humans scan them (in prose walls), which breaks Atlassian's AI engines trying to parse the content for Rovo-powered deflection. They build the knowledge base as a static library instead of a living system where agents turn solved tickets into Atlassian Unlocking Atlassian Teamwork Collection: A Comprehensive Guide for 2026 74% of leaders say ineffective communication is slowing their teams down. Not lack of talent. Not lack of tools. Communication breakdowns. The irony? Most organizations already have plenty of software. Jira for tracking. Confluence for documentation. Slack for chat. Loom for video. The problem is that these tools don't talk to each other. Information gets trapped in silos. Context gets lost between apps. And people spend more time hunting for answers than actually doing the w JSM Knowledge Base Setup & Knowledge-Centered Service Loop Most JSM knowledge base setups fail because teams don't understand three things: They think they need to buy a Confluence license for every customer who reads an article (they don't, if configured correctly). They write articles the way humans scan them (in prose walls), which breaks Atlassian's AI engines trying to parse the content for Rovo-powered deflection. They build the knowledge base as a static library instead of a living system where agents turn solved tickets into Why your JSM CSAT surveys fire at the wrong time (and how to fix it) A customer receives a satisfaction survey, but their ticket is not actually resolved. It has simply moved to a status that looks like Done This is not an edge case. It is the default behavior in Jira Service Management (JSM). Here is why it happens, and the setting that can prevent it. The default behavior many teams miss By default, JSM sends a CSAT survey when a ticket moves into the Done status category. It does this even when the Resolution field is empty. That distinctio The Jira fix version mistake that duplicates your release notes Release notes that tell the truth A fix can travel through more than one release without being new more than once. That small distinction is where a lot of release-note confusion begins. The short version: use Fix Version for releases where the change is actually new. Track later carry-forward releases separately, then explain them in a human-written note. The scenario Imagine a bug is fixed on Tuesday. It needs to ship today in hotfix 4.2.1, and the same branch change will a 5 Atlassian updates from 2026 that actually matter for IT service teams Most "what's new at Atlassian" roundups this year lead with AI, Summarize buttons, drafting assistants, chat search. Useful, and we've covered that ground already. This is the other list: five releases from Jira and Confluence's 2026 Spring and Summer cycles that change how a service desk or IT ops team actually works day to day, verified against Atlassian's own release notes, not marketing copy. 1. Formula fields in Jira Part of Jira's Summer 2026 release, formula fields let We Brought Atlassian to Lagos. Twice. Hosting, not selling. onpoint with our Atlassian colleagues and guests in Lagos — the people who build the product, in the same room as the people who have to run it. There is a version of being a technology partner that involves reselling licences and answering support tickets. It is a perfectly respectable business. It is not the business we are in. Over the past two years, onpoint has hosted members of the Atlassian team here in Lagos — Lesley Masibi and Stanley — not for 1 2 3 4 5 Finance Five Mistakes Killing Your CMDB and How to Fix Them Gartner puts it plainly: 75% of CMDB projects fail. Not "have issues." They fail. The cause of failure is simply five specific setup mistakes. Each mistake seems tiny at first. But they compound fast. Six months later, your data is completely useless, and your team has zero trust in the system. The good news? You can avoid all of it. Here are the five mistakes killing your CMDB, and the exact fix for each. Mistake 1: One giant schema for everything An object schema is your CM Five Modules. Six Months. One Bank That Stopped Guessing. How onpoint rebuilt ITSM from the ground up for a leading Nigerian bank — and why the value is still compounding a year later Every bank in West Africa runs on the same quiet contradiction. The business is real-time. The service management underneath it is not. Incidents live in one system. Requests live in another. Change lives in a spreadsheet somebody owns and nobody trusts. Assets live in three places and agree in none. And when the board asks a simple question — how much IT Services Planning vs IT Service Delivery vs IT Services Operations Are you familiar with the key components that drive effective IT service management? Do you understand the distinctions between IT Services Planning, IT Service Delivery, and IT Services Operations? Organizations rely largely on technology to power their operations and keep one step ahead of the competition in today's fast-paced business environment. 81% of IT leaders agree that ITSM can increase worker productivity and efficiency, according to a Freshworks poll. The worlds o Maximising Jet Reports for Effective Excel Reporting from Dynamics ERP If your finance team spends hours manually exporting data from Microsoft Dynamics 365 Business Central or NAV just to build reports in Excel, you're working harder than necessary. Jet Reports bridges this gap by letting you pull live ERP data directly into Excel. But here's the catch: without proper training, most teams barely scratch the surface of what this tool can do. That's where Jet Reports training comes in. Whether you're a finance manager building monthly board repor A Complete Guide to Using an Excel Asset Tracking Template for Small Businesses For many small businesses, a spreadsheet is the go-to tool for managing company assets. It makes sense initially: it’s already on your computer, most people know the basics, and it seems to work well enough. This guide will walk you through using an Excel asset tracking template , what to look for in a good one, and the potential challenges that can arise as your business grows. However, manual tracking can become challenging. Some studies show that a high percentage of busin Reimagining ITIL: The Essential Framework for AI-Driven IT Operations If AI Is the Future of IT, Then Why Is a 40-Year-Old Framework Still at the Centre of the Conversation? In an era where artificial intelligence promises instant automation and self-healing systems, it would be easy to assume that traditional frameworks like ITIL (Information Technology Infrastructure Library) are relics of the past. Yet, as organizations around the world accelerate digital transformation, ITIL isn’t disappearing — it’s being reimagined. And the reason it sti 1 2 3 4 5 Reporting Reporting Half of Finance's Time Goes Into Building the Report — Not Explaining It Ask any finance leader what eats their team's week, and the answer is rarely "analysis." It's the report itself — pulling data from three systems, reconciling numbers that don't quite match, formatting the deck, and doing it all again next month. This is exactly the gap AI financial reporting is designed to close. As more finance functions adopt financial reporting automation, the conversation is shifting from "should we use AI in finance" to "how fast can we get there." Ever The Essential Guide to Jet Reports in 2026 Jet Reports, now a cornerstone of business intelligence for many organizations, offers powerful tools to transform raw data into actionable insights. In 2026, understanding how to leverage Jet Reports is more critical than ever for businesses seeking to streamline operations, enhance decision-making, and gain a competitive edge. This comprehensive guide will delve into the core functionalities of Jet Reports, explore advanced techniques, and highlight why it remains an indisp Reimagining ITIL: The Essential Framework for AI-Driven IT Operations If AI Is the Future of IT, Then Why Is a 40-Year-Old Framework Still at the Centre of the Conversation? In an era where artificial intelligence promises instant automation and self-healing systems, it would be easy to assume that traditional frameworks like ITIL (Information Technology Infrastructure Library) are relics of the past. Yet, as organizations around the world accelerate digital transformation, ITIL isn’t disappearing — it’s being reimagined. And the reason it sti Strategies for Managing Cloud Downtime in West Africa Cloud adoption across Nigeria and Ghana has accelerated—driven by fintech, healthtech, and logistics SaaS platforms scaling faster than the surrounding infrastructure. But the faster the growth, the harder the fall. When cloud downtime hits, the process maturity behind the servers flounder. Even with global providers promising 99.9% uptime, regional outages and lagging recovery times persist because the local operational ecosystem isn’t built for immediate response . Escala Slash Your BI Costs: How Power BI HUB Is Revolutionizing Financial Reporting Efficiency Are you contemplating the acquisition of Power BI but are deterred by the high licensing costs associated with each user? In the current... Why You Need Power BI HUB for Workforce Analytics: Transforming HR Data into Actionable Insights As organizations expand and workforces become more distributed, conventional methods of HR analytics are failing to meet the demands of... 1 2 3 4 5

Tempo offers insightful time tracking that helps teams and individuals manage their time better at work. Manage time-sheets, task duration and jobs in one place with Tempo. On Point / Atlassian / Tempo - Time Tracking / Tempo Time Tracking Time-tracking of jobs and tasks with ease GET IN TOUCH Track, plan, review and report Spend less effort on tracking your time and more time on what really matters Streamlined Planning Prioritize the work your team is working on and complete projects on time Better Insights Run reports to take better decisions with detailed data Time Reporting Tool Learn everything you want to know about Tempo products with a free demo. We'll show you how our platform allows you to optimize your work in Jira with better time tracking, resource planning, and financial management. Stop losing time and start gaining insight with automated time tracking. Produce reliable data for reporting, invoicing and accounting. Tempo allows you to optimize your work. Learn how in a free demo with one of our product experts Track and log time wherever you are Convert events from your calendar (Google & Office 365) into work logs with a tap Integrates seamless with Jira and other apps Log time directly in Jira Configure your preferred language Experience seamless integration with Jira Try out multiple ways to track time Use a mobile app to plan and track time on the go 20,000+ customers use Tempo to track time in over 100 countries

An encompassing POS software solution for pharmacies. Pharmacy Pharmacy Point of Sale (POS) An encompassing POS software solution for pharmacies. Manage complex customer problems with ease Make your business more competitive with our pharmacy software solution by simplifying your daily routines, from POS to back office. The software’s system reports assists you with a healthy check-up on your financial activities and operations and guide you to come up with offer deals, promotions and loyalty schemes to increase returning business. Management optimization Optimize the management of medical products by setting up search products and packaged items according to your own criteria such as dimensions substance, ATC group, strength and classification, product description, quantity, doses and so on. Stay safe and secure Different permissions for staff members can be set up in the back office to cater for sophisticated scenarios. Functions can be limited to certain users and management can request additional login or the use of electronic signature with PIN code to perform specific operations or to sell specific drugs. Permissions for group users is also possible. Holistic customer service management Easily reach your customers' orders both current and previous ones, to access their history and specifications at your convenience and need. automatically calculate discounts and prices for insured customers or alternatively invoice insurance companies directly. Enhance Pharmacy Administration Manage your pharmacy daily in one place. Check orders whether open or ready to pick up form POS, print labels for the orders, including dosage instructions, warning text and more. Keep up with what’s ahead for retail pharmacies, and let LS Retail help you thrive in this new worl Follow our software prescription and win over the competition by: Handling manual and e-prescriptions easily as the system takes care of storing an electronic copy of paper prescriptions Improve customer service through suggestions of appropriate substitutes with the same ATC code and strength if need be. Serve your customers well by keeping track of your stock and making sure it’s up-to-date. All LS Central POS software solutions include Microsoft's industry leading ERP/accounting software, Dynamics 365 Business Central Learn more Why LS Central Point of Sale ? Enhance your operations and effortlessly claim control over your business activities form one central location. The most innovative pharmacies are inspiring patients to see them as more than a place to buy medications. Allow your pharmacy to thrive. Reach out to modern consumers Notify your customers when their prescriptions are close to their last withdrawal via email, text message and mobile app notification. Keep track of your stock The LS Retail pharmacy POS terminal is not simply a sales device. Use it to check up-to-date inventory, store and location data. Handle manual and e-prescriptions Accept both paper and electronic prescriptions. The system takes care of storing an electronic copy of paper prescription. Gain a clear overview of your business Manage all of your locations from headquarters. Take decisions at head office and distribute them immediately across the organization. Give better customer service Suggest a generic medicine instead of the branded one that was prescribed. The system will find appropriate substitutes with the same ATC code and strength.

How-to - Conditional hiding of Columns Jet Reports Conditional hiding of Columns Welcome to this tutorial, where we will guide you through using conditional hiding of columns in Jet Reports. This feature is extremely useful and can save you time and effort when managing large amounts of data. With conditional hiding, you can hide entire columns based on certain criteria, making your reports more concise and easier to read. Let's get started! We have created a simple report with three rows: Customer No Customer Name Balance Join On Point Academy to view all content Join the academy → Log in → Before we apply conditional hiding, here is what our report looks like: Our goal is to hide columns where the balance equals zero. Step 1: Create a Label in Cell A2 The first step is to create a label in cell A2. This label should read "Hide+?" and will be used to identify the columns that you want to hide. Step 2 : Use a Formula to Hide Columns Based on Criteria Next, use a formula to return "Hide" in a column you want to hide. For example, if you want to hide any rows where the balance in cell D8 is equal to zero, you can use the formula "=IF(D8=0,"Hide","")". Step 3: Run the Report After applying the formula and hiding the appropriate rows, run the report to see the changes. Your report should now display only the rows meeting the specified criteria. In conclusion, conditional hiding of columns is a valuable feature that can make your reports more concise and easier to read. By following the steps outlined in this tutorial, you can easily use conditional hiding to hide columns professionally based on certain criteria. Get trained the On Point way From self paced online courses to private training sessions . Become industry ready. View courses →

Our software for customer service support and help desk with features like self-service, automation, SLAs and CSAT reporting increase the efficiency of your team work. It has never been easier for your customers to request help or search knowledge bases! JIRA SERVICE MANAGEMENT ITSM and Customer Service Software GET IN TOUCH Provide service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration. Simply powerful, modern, affordable, collaborative ITSM Software for you company Make processes visible, deliver fast A user-friendly portal for your company and clients to collect tickets on anything. Streamline the way of work with Jira and deliver better and faster. A Help Desk that lets you shape your processes to match the way you work Easily adapt your service management processes to match the way your customer service team works. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps. Agent queues Get easily configurable queues that agents can use to prioritize, triage, and assign incoming requests of your Help Desk. CSAT reporting Measure customer satisfaction to help you better understand your customers and improve service levels. Jira Service Desk provides a simple, built-in mechanism to collect customer feedback. Service Level Agreements (SLAs) Set as many SLA rules as necessary to keep track of deadlines or request types based on the time elapsed. Easily handle priority-based demands, and use automatic escalation guidelines to alert the right team leaders to prevent SLA violations. Integrate Jira Service Management with apps An extensive marketplace of 1,000+ trusted applications & integrations ensure Jira Service Desk can be custom tailored to fit any and every use case. SEE MORE APPS The companies you use, use Jira Service Management CASE STUDY How Canva supercharged its processes with Jira tools? Download

Atlassian Cloud Migration Cloud is a big part of Atlassian’s future, and we’re more focused than ever on delivering a great Server to Cloud migration experience. Get started What is Atlassian Cloud? Rather than installing and maintaining Atlassian products on your own servers, with cloud, Atlassian hosts, sets up, secures and maintains your products in the cloud for you. What’s more, Atlassian offers a Cloud Enterprise plan that includes enterprise-grade features like multiple instances, SAML SSO, a 99.95% SLA, and 24/7 support. Why move to cloud? To begin with, Atlassian has invested heavily in their cloud products to make them the best choice for enterprises. Atlassian Cloud products are built on different codebases than the self-managed ones and, as a result, offer a new, modern experience as well as many features that you won’t find in Server or Data Center. Elevated IT Impact Relocate infrastructure costs and IT resources to strategic business priorities Accelerated Team Productivity Relocate infrastructure costs and IT resources to strategic business priorities Built-in Security and Compliance Mitigate security and compliance risk with trusted Atlassian Cloud Platform Why do server customers need to act now? End Server support date was February 15, 2024 and migrations take more time than most customers realize. On average, a migration takes at least 9 months to prep, plan, test, and take into production. When working with enterprise-level cloud migration, that timeframe could double or triple. Get started Cloud migration customer challenges Migrations might present additional challenges for customers. Especially enterprise organisations deal with large user bases, multiple Atlassian products or third-party apps, and lots of data. Here are the top 3 customer challenges and assumptions about cloud migration and our answer to these challenges 1 I have plenty of time to move to Atlassian Cloud! Do you? 2 Atlassian Cloud is 10X more expensive than what i pay for today Is it? 3 Is my company data safe in the cloud? Our Say Server to cloud: Why make the move? Download Ebook

On Point Ltd is OneCore Partner, providing cost-effective solutions for small /medium microfinance banks. Better than your average Excel sheets, as the software calculates and automates your bank's processes. Microfinancing and Leasing Solution A Centralised Smart Solution for Car Leasing companies On Point is focused on creating a solution that can handle millions of transactions every day, that saves significant amounts of time and automates the processing of individual daily agendas in the field of financial services and leasing. This is the origin of our solution called OneCore. We have dedicated a great deal of time to analysing processes in the field of financial services and leasing to achieve a single goal – accelerate demanding daily transactions in the field. Thanks to OneCore, processes that used to take days can be finished within minutes. And that is the key – to save you time so that you can spend it on things that truly matter. Within a short time since the creation of OneCore, the solution has already received certification from Microsoft, which serves as a testament to its extraordinary capabilities. Automated Processes Full conformity with all local legislative requirements Fast implementation of the solution within a few hours Regular updates that will make sure your system always keeps up with the latest trends User-based client environment – all information in one place OneCore Solution OneCore solution consists of product management and transacting modules that powers both pre-agreement and post-activation processes. The ease of customization, coupled with core ERP capabilities in a single global solution, promotes rapid time-to-value presenting significant cost advantages for your business. OneCore can accommodate several forms of financial agreements including Secured and Unsecured Lending Instalment Sales, Financial Leasing Operating Leasing Fleet Management Wholesale / Floorplan Financing Real Estate Financing One-Core Features Easy Integrations Strong integration with Office 365, easy export data to Microsoft Excel Instant Insights Online customer and contract statistics User-friendly Software Easy to use with step-by-step wizards Lifecycle Management Secure Support Microsoft Support for local legislation and regulations Finance Online overview of the finance portfolio Role tailored Spaces All information in one place Complete Financial Products (loans, leases, fleet etc.) Use on any device Optimized for multiple devices - PC, tablet, mobile Never miss payments Calendars with tailor-made customer modelling One Integrated System Legal support and on-line data processing OneCore Loans Express OneCore Loans Express is designed specifically to cover all the needs of small and medium-sized credit companies in automotive, property, or leasing services and loans. Thanks to extremely quick and easy implementation and setup, you can start working on your project within a few hours with all the functionalities and processes you need to manage customer accounts, from gaining new customers to providing services to clients within a contract. Modern and always online Loans Express offers online integration into accounting and banking systems, financial portfolio overview and customers contracts statistics. OneCore Loans Express saves you time and money with zero equipment costs and a thorough knowledge of your business environment. Easy extensibility of functions based on the needs and growth of your micro-financing company 4 OneCore Packages Learn more which package is best for your business GET IN TOUCH

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Live Webinar Jira For Construction JUNE 4th TUESDAY 1:00PM UNIVERSAL TIME VENUE About the Webinar Join us for an insightful webinar titled JIRA for Construction , where we delve into the innovative integration of industry-specific software to streamline construction project management. With a surge in upcoming projects, construction companies are on the lookout for efficient solutions to enhance productivity. Why Jira Among the myriad of construction management software available, Jira stands out as a preferred choice for its comprehensive approach to handling critical project aspects. What is Jira for Construction Initially designed as an issue-tracking software, Jira has evolved into a robust project management tool renowned for its customization and integration capabilities Why should I attend? In this webinar, we will explore how Jira facilitates real-time collaboration between office and site teams, serving as a cornerstone for project management in numerous construction firms. Discover how Jira's versatile features empower construction professionals to effectively manage tasks, track progress, and mitigate risks through out the project lifecycle The Speaker Samuel Desu Acheampong Sales Lead | Onpoint Samuel Desu Acheampong brings over five years of expertise in Sales and Business Development, specialising in project management. He excels in identifying top-tier products and delivering them to the corporations that require them most. Register Now! Learn best practices, tips, and tricks tailored specifically for the construction industry. Register now to secure your spot and unlock the potential of Jira for your construction projects! CONNECT WITH US

Atlas Software integrates Microsoft Dynamics 365 AX / Finance & Operations ERP and Microsoft Excel. Such software helps companies create automated custom reporting according to business requirements. Business Reporting Inside Microsoft Excel for Dynamics 365 Finance and Operations GET IN TOUCH On Point / Reporting / Atlas Software / How long do you spend creating financial and operational reports? With Atlas for Microsoft Dynamics, users have one platform that will consolidate data from Microsoft Dynamics AX and Microsoft Dynamics 365 for Finance and Operations and other key business systems into a single report. Our cutting-edge integration features enable you to design, build, and share real-time reports in Excel spreadsheets and other Office documents, easily upload additional data, and then visualize the data using Power BI or customizable Atlas dashboards. For 365 customers, Atlas works with Microsoft Dynamics’ multi-factor authentication when accessing data from your cloud ERP. Start in Excel, Stay in Excel Eliminate manual processes No more re-keying data. Create dynamic reports inside any Microsoft Dynamics or Microsoft Office application and refresh on-demand to trigger when a value changes. Support closed-loop decision making Take action from within Excel with a writeback data capability that enables you to create new records and update existing ones in Microsoft Dynamics. Answer all your questions Full drill-down capability from summary to transaction inside any Office document, so you can identify and resolve issues immediately See the big picture Pull together data from multiple sources in real-time and visualize in one easy-to-read report Embed business data in Microsoft Office documents Insert live data from Microsoft Dynamics AX and Microsoft Dynamics 365 for Finance and Operations and other business systems into any Microsoft Office document Work with the latest numbers Get real-time access to the data in your business systems to ensure you are always making decisions based on the most accurate and up-to-date information Atlas for Microsoft Dynamics Atlas Software integrates seamlessly with Microsoft Excel. We think that complete access to your data should be easy to facilitate your reporting processes.

dbf63da9-ce7b-46cd-96d0-6e6e97f1389d Data Processing Addendum (DPA) General Last updated: April 2021 Note: this is not part of the DPA hereunder Some points on the importance of a DPA: Essentially, a DPA is a legally binding document to be entered into between the controller and the processor in writing or in electronic form. The GDPR requires data controllers to take measures to ensure the protection of the personal data they handle. If data controllers decide to outsource certain data processing activities, they must be able to demonstrate that their suppliers and sub-processors also provide sufficient guarantees to protect the data and act in a GDPR compliant manner. So, to say if one is a controller and as a result of outsourcing, you wish to transfer your data to a third-party, for example, a cloud provider you need to sign a DPA with that third party. The obligation is on both the Controller and the Processor. This Data Processing Addendum (“Processing Agreement”) governs the processing of personal data under Service Agreement between On Point Limited (“Company”), a limited liability company incorporated under the laws of Malta, bearing company registration C81670, with its registered office at: 8, 24 Church Street, Zebbug, Malta and the “Vendor”. The Processing Agreement has been pre-signed by the Vendor. This Processing Agreement is effective as of the date signed below by the parties (“Processing Agreement Effective Date”). This Processing Agreement shall be required, subject to the following conditions: i. You must have placed an order for an app on the Atlassian Marketplace and ii. You have not made any deletions to other revisions to this DPA. DEFINITIONS ‘Controller’ This shall mean a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the Processing of Personal Data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law; ‘Data Protection Laws’ This shall mean the laws and regulations, applicable from time to time, in respect of processing of personal data, including but not limited to Regulation (EU) 2016/679 of the European Parliament and of the council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data General Data Protection Regulation (the ‘GDPR’), as well as the supervisory authority’s binding decisions, regulations and recommendations and supplementary local adaptions and regulations in respect of data protection in Malta. ‘End Users’ This shall mean an individual you permit or invite to use the App(s), including: i. Individuals invited by your End User (s) ii. Individuals under managed accounts, and iii. Individuals interacting with an app as your customer or other relations. ‘Processor’ This shall mean a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller. ‘Sub-Processor’ This shall mean another processor engaged by the Vendor for carrying out specific processing activities on behalf of the Vendor (including but not limited to companies within the Vendor’s group of companies). The Sub-Processor will have access and will be able to process personal data from the Controller, always with the controllers written approval. ‘Third Country’ This shall mean a country outside the European Economic Area (EEA). Any other term used in capitalized letters in this Processing Agreement (such as ‘Data Subject’, ‘Processing’ and ‘Personal Data’) shall, unless otherwise stated, have the meaning provided for under the national Data Protection Act (“The Act”) and The General Data Protection Regulation (“GDPR”). LEGISLATION The Data Processor Agreement shall ensure that the Data Processor complies with the applicable data protection and privacy legislation (the “Applicable Law”), including in particular The General Data Protection Regulation (“GDPR”) (Regulation (EU) 2016/679), the national Data Protection Act (The “Act”) Chapter 586 of the Laws of Malta and any applicable national subsidiary legislation. GENERAL Under this Processing Agreement, the Vendor shall have the right to process data, including Personal Data, in connection with the use of the app and Vendor’s provision of services under the agreement. Vendor shall ensure that it and each of its sub-processors (if any) shall comply at all times with the applicable law and shall not perform their obligations in such a way as to cause such party or Company (or any of its affiliates) to breach any such laws. Vendor is the processor and Company is the Controller. Vendor may not otherwise use or modify the personal data, merge it with other data, commercially exploit it, disclose it, transfer it across international borders (in the case that the data is transferred outside the EU or the EEA), or do any other thing that may in any manner adversely affect the integrity, security or confidentiality of such personal data, other than as expressly specified herein or the Service Agreement referred above. PROCESSING SPECIFICATION Nature and purpose of the intended Processing of Data The Subject-matter of Processing of Personal Data by Processor is the provision of the services to the Controller that involves the Processing of Personal Data, Personal Data will be subject to those Processing activities as may be specified in the Processing Agreement and an Order. Types of Personal Data Categories of Data Subjects The type(s) of Personal Data to be Processed by the Vendor under this Processing Agreement, the purpose and duration of the Processing and categories of Data Subjects are set out in Appendix 1 (Instructions regarding the Processing of Personal Data). The Vendor shall only Process Personal Data on documented instructions from the Data Subject as set out in Appendix 1. As of the Effective date, additional Processing may also be performed provided that Union of Member State law to which the Vendor or a sub-processor is subject to requires such Processing. In such case of additional processing, the Vendor shall inform the Company of that legal requirement before Processing, unless that law prohibits such information on important grounds of public interest. The customer undertakes to fulfil its duties as Controller under the applicable Data Protection laws. The Customer undertakes to continuously inform the Vendor regarding any measures taken by third parties, including but not limited to supervisory authorities and Data Subjects, relating to the Processing by the Vendor hereunder. GENERAL OBLIGATIONS Vendor shall only process Personal Data to provide the services on Company’s written instructions and in accordance with the GDPR and any applicable national laws. Vendor shall not, without the prior written permission of Company, transfer or process any Personal data provided or made available by or on behalf of Company or its affiliates, outside of the European Economic Area (EEA). Must be taken into account that the EEA consists of the Member States of the European Union (EU) and three countries of the European Free Trade Association (EFTA) which are Iceland, Liechtenstein and Norway, excluding Switzerland. Vendor shall enter into any potential amendments to this Processing Agreement, or a new processing agreement as may be required by Company or necessitated by changes in applicable laws. Vendor shall inform Company immediately if it considers that an instruction violates data protection regulations. Vendor shall then be entitled to suspend the execution of the relevant instructions until Company changes them. COMMITMENT TO CONFIDENTIALITY The vendor shall ensure that persons authorised to process Personal Data (i.e., all employees, agents or contracts who process or access the Personal Data) are subject to contractual confidentiality obligations in respect of Personal Data and undergo regular training in relation to their data protection obligations and compliance with Vendor’s Measures. SECURITY OF PROCESSING The Vendor shall take all measures required pursuant to article 32 of the GDPR. The Vendor shall take into account the nature of Processing and the information available to the Vendor, assist the Company in ensuring compliance with the obligations pursuant to article 32 to 36 of the GDPR. SUB-PROCESSING Vendor shall not appoint (nor disclose any Personal Data under this Processing Agreement) to a Sub-processor, without the prior written consent of the Company. The processor must ensure that the same processing obligations the processor is subject to are made applicable to any sub-processor and confirm that the sub-processor is fully aware and agrees with such obligations. The processor remains responsible for any processing conducted by the sub-processor. The Vendor shall notify the Company of any intended changes concerning the addition or replacement of sub-processors, thereby giving the company the opportunity to object to such changes if to the extent the conditions set forth in the below paragraph are not fulfilled, within 14 days from being notified. In the event that the Company provides such an objection to a new Sub-processor and such objection in the Vendor’s opinion prevents effective provision of the Vendor’s services, the Vendor may terminate the Agreement without penalty or liability. The Vendor may engage Sub-processors, provided that the same data protection obligations as set out in this Processing Agreement as referred to in article 28(3) of the GDPR, are imposed on such Sub-processor by way of a written contract. The Vendor must ensure that only Sub-processors are engaged who provide sufficient guarantees to implement appropriate technical and organizational measures in such a manner that the Processing will meet the requirements of the Data Protection Laws. The Sub-processors listed in Appendix 2 have been approved by the Company to be used as Sub-processors by the Vendor under this Processing Agreement. Upon changes of Sub-processors, Appendix 2 will be updated. ASSISTANCE OF VENDOR Vendor shall assist Company by co-operating and implementing appropriate administrative, technical and organizational measures for responding to Data Subjects' requests relating to their rights of: (i) access; (ii) rectification; (iii) erasure; (iv) restriction of processing; (v) data portability; (vi) objection to processing; and (vii) avoiding automated individual decision making, including profiling. Vendor shall forward any such requests it receives from Company employees to Company without responding to the data subject. TECHNICAL AND ORGANISATIONAL MEASURES Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Vendor shall in relation to the Personal Data under this Processing Agreement implement and comply with appropriate technical and organizational measures to ensure a level of security appropriate to that risk and in compliance with GDPR Measures. Details of the actual technical and organizational measures are outlined in Appendix 3 . The Measures are subject to technical progress and further development and Vendor shall review the measures on a regular basis to ensure that they continue to provide adequate protection of the Personal Data. The overall protection afforded in the Measures must not be reduced. Substantial changes must be documented. BREACH OF MEASURES Vendor shall promptly notify the Company within 72 hours from detection in the event of any breaches of the Measures or if Vendor learns or has reason to believe that any person or entity has breached or attempted to breach Vendor’s security measures which are applicable to the Services or has gained unauthorized access to personal data or any confidential information provided or made available by Company or any of its affiliates. The processor shall assist the data controller in meeting its data protection obligations in relation to the security of processing and notifying the controller of personal data breaches and to conduct Data Protection Impact Assessments (DPIA). LIABILITY Subject to the below paragraph, the parties agree to indemnify and hold each other harmless from any claim of damages or loss suffered or incurred in connection with either party’s breach of its obligations under this Processing Agreement or the Data Protection Laws. The limitation of liability agreed under the Agreement, shall apply correspondingly with respect to this Processing Agreement. AUDIT RIGHTS AND INDEMNITY Vendor shall, at no additional cost, keep full and accurate records relating to all processing of Personal Data on behalf of Company. Company may, upon written notice to Vendor, audit Vendor's facilities, systems, records and supporting documentation to check Vendor's compliance with its obligations. Notwithstanding any other provision of the Agreement, Vendor hereby fully indemnifies and holds harmless the Company and its affiliates for all losses (including direct and indirect losses, fines, penalties, all legal and external professional fees and compensatory damages) in respect of all claims or actions resulting from Vendor’s failure to comply with this Processing Agreement (including relevant data protection legislation). RESPONSBILTY OF PROCESSOR Note that nothing within this agreement relieves the processor of its own direct responsibilities under the GDPR. TRANSFER OF PERSONAL DATA OUTSIDE OF THE EEA The Vendor shall only allow to transfer Personal Data to a third country or an international organisation with the Company’s written approval. Transfer of personal Data to a third country or an international organisation may also take place provided that Union or Member State law to which the Vendor or sub-processor is subject to requires such transfer. In such case of legal requirement for transfer to a third country, the Vendor shall inform Company of that legal requirement before transferring Personal Data to a third country, unless that law prohibits such information on important grounds of public interest. If Company has approved transfer of Personal Data to a third country or if transfer of Personal Data to a third country is necessary for the Vendor to provide its services to the Company under the Agreement, the Vendor and Customer shall take the necessary steps to ensure that the transfer is performed in accordance with the Data Protection Laws, for example by signing the EU Model Contracts for the transfer of Personal Data to third countries. DEMONSTRATION OF COMPLIANCE The Vendor shall make available to the Company all information necessary to demonstrate compliance with the obligations laid down in Article 28 of the GDPR and allow for, and contribute to audits, including inspections, conducted by an independent third-party auditor mandated by the Vendor. The Vendor shall inform the Company if, in the Vendor’s opinion, an instruction infringes the GDPR or other Union or Member State data protection provisions. COMPENSATION The Vendor shall have the right to invoice the Company for any work performed by the Vendor or a Sub-processor under the sections 4 (2nd paragraph), 6, 8 (1st paragraph) and 13 according to the Vendor’s or the Sub-processor’s applicable hourly fees. CHANGES If, during the Term, Data Protection Laws are changed, or new guidelines, rulings or regulations are published by the Supervisory Authority causing this Processing Agreement to be non-compliant with such law, guidelines, rulings or regulations, each of the parties shall have the right to request appropriate amendments to this Processing Agreement to satisfy the new requirements. Changes to this Processing Agreement shall, in order to be effective, be made in writing and signed by both Parties. MISCELLANEOUS With regard to the Processing of Personal Data, the provisions in the Processing Agreement shall have priority over conflicting provisions in any other agreement between the parties. This Processing Agreement shall be governed by the substantive laws of Malta. Any dispute, controversy or claim arising out of or in connection with this Processing Agreement shall be settled in accordance with the dispute regulations laid down in the Agreement. This Processing Agreement may be executed in two or more counterparts, each of which shall be deemed an original, but all of which shall together constitute one agreement. Signatures to this Processing Agreement delivered by email or other electronic means shall have the same force and effect as originals. TERM AND TERMINATION The Processing Agreement is authorized for an unlimited period and can be terminated by the Company immediately for breach or for convenience. Without prejudice to the foregoing, the Company may take any one or more of the following actions: (i) suspend the transfer of personal data to Vendor; (ii) require Vendor to cease processing personal data; (iii) demand the return or destruction of the personal data; or (iv) require the Vendor to take such measures as may reasonably be required to place Vendor in compliance with this Processing Agreement. Additionally, the processor must provide the controller with all the information it needs to ensure that they are both meeting their data protection obligations. The vendor must also inform the controller when, in its opinion, the controller’s instruction would breach Union or Member state law. This Processing Agreement enters into force on the Effective Date and remains in force for as long as the Vendor Processes Personal Data on behalf of the Company under the Agreement (the “Term”). Upon termination of this Processing Agreement or provision of the services, Vendor shall, subject to any legitimate business reason (including without limitation compliance with professional standards and document retention and IT system backup policies and protocols) or legal, no longer process all such Personal Data and upon Company’s written request securely purge, delete and destroy such Personal Data or return all the Personal Data to the Company and delete existing copies unless Union or Member State Law requires storage of the Personal Data. In addition, once the data is purged the Vendor must provide formal confirmation to a client confirming the data destruction. If Processor is unable to delete Personal Data for technical or other reasons, Processor will apply measures to ensure that the Personal Data is blocked from any further Processing. Appendix 1 – Instructions regarding the Processing of Personal Data The following instructions apply for the Processing of Personal Data for which the Company is responsible as Controller. In addition to what is already stated in this Processing Agreement, the Vendor shall adhere to the instructions below. Processing Purposes Please specify all the purposes for which the Personal Data will be Processed for by the Vendor The Provide Apps and the services in accordance with the Agreement. Types of Personal Data Please specify the categories/types of personal Data that will be Processed by the Vendor. To provide services in accordance with the Agreement, the Vendor will process any Personal Data supplied by users of the Apps, such as: Direct identifying information (e.g. name, email address, phone number) Indirect identifying information (e.g. place of work, title, address) Device identification data (e.g. IP addresses, logs) However, the Vendor does not knowingly collect (and Company shall not submit or upload) any special categories of data (as defined under the Data Protection Legislation). Categories of Data Subjects Please specify the Categories of Data Subjects whose Personal Data will be Processed by the Vendor. End Users and individuals whose Personal Data is supplied by End Users of the App(s). Retention time Please specify the time and requirements for retention of Personal Data that are being Processed by the Vendor. Personal Data is kept with the Vendor as long as the Categories of Data Subjects is deemed to be active (e.g. as long as there is a valid Agreement for the use of the App(s)). The Vendor erases Personal Data from operative data systems when the Customer does not have any business relationship with the Vendor. Personal Data stored in backup systems can be stored up to ten years due to the period of limitation according to the Maltese statute of limitation. Processing operations Please specify all processing activities to be conducted by the Vendor Data processing is done manually and automatically through data systems. The Vendor is collecting, storing and structuring data to fulfil the purpose of data processing. More specifically the processing includes: Sending emails regarding product or service updates Sending newsletters via email to Data Subjects who opted-in to receive newsletters Structuring data as a foundation for internal reporting Erasing or anonymizing personal data when appropriate Location of Processing Data is processed at the Vendor’s offices and on Approved Sub-processors data equipment. Appendix 2 – Approved Sub-processors Below are listed the Sub-processors that have been approved by the Customer for use by the Supplier to Process Personal Data under the Processing Agreement. Appendix 3 – Technical and Organisational measures The following technical and organizational measures have been implemented by the Vendor: Confidentiality (Article 32 Paragraph 1 Point b GDPR) Physical Access Control No unauthorised access to Data Processing Facilities, individual Smartcard access control, burglar alarm and recorded CCTV facilities at office entrance, locked entrance to server rooms. Electronic Access Control No unauthorised use of the Data Processing and Data Storage Systems, e.g.:(secure) passwords, automatic blocking/locking mechanisms, two-factor authentication, encryption of data carriers/storage media Internal Access Control (permissions for user rights of access to and amendment of data) No unauthorised Reading, Copying, Changes or Deletions of Data within the system, e.g. rights authorisation concept, need-based rights of access, logging of system access events; Encryption (Article 32 Paragraph 1 Point a GDPR; Article 25 Paragraph 1 GDPR) The processing of personal data in such a method/way, that the data cannot be associated with a specific Data Subject without the assistance of additional Information, provided that this additional information is stored separately, and is subject to appropriate technical and organisational measures. Integrity (Article 32 Paragraph 1 Point b GDPR) Data Transfer Control No unauthorised Reading, Copying, Changes or Deletions of Data with electronic transfer or transport, e.g.: Encryption, Virtual Private Networks (VPN), electronic signature; Data Entry Control Verification, whether and by whom personal data is entered into a Data Processing System, is changed or deleted, e.g.: Logging, Document Management Availability and Resilience (Article 32 Paragraph 1 Point b GDPR) Availability Control Prevention of accidental or wilful destruction or loss, e.g.: Backup Strategy (online/offline; on-site/off-site), UTM for threat management and access control including firewall, anti-malware, mail and web content filtering, reporting procedures and contingency planning. Rapid Recovery (Article 32 Paragraph 1 Point c GDPR) Procedures for regular testing, assessment and evaluation (Article 32 Paragraph 1 Point d GDPR; Article 25 Paragraph 1 GDPR) Data Protection Management; Incident Response Management; Data Protection by Design and Default (Article 25 Paragraph 2 GDPR); Order or Contract Control; No third-party data processing as per Article 28 GDPR without corresponding instructions from the Client, e.g.: clear and unambiguous contractual arrangements, formalised Order Management, strict controls on the selection of the Service Provider, duty of pre-evaluation, supervisory follow-up checks.